Miller Humphrey Ukali
Montreal,QC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
RECEPTIONIST ( CUM OFFICE ASSISTANT)
Younis Mohammad Al Blooshi Lawyer and Legal Consultant
09.2020 - 02.2024
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Serves visitors by greeting, welcoming, and directing them appropriately
- Notifies company personnel of visitor arrival
- Maintains security and telecommunications system
- Informs visitors by answering or referring inquiries
- Directs visitors by maintaining employee and department directories
- Book meetings and schedule events
- Order office stationery and supplies
- Maintain internal databases
- Submit expense reports
- Keep employee records (physical and digital)
- Maintain a filing system for data on customers and external partners
- Distribute incoming and outgoing mail.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled assignments independently with good judgement and critical thinking skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Organized, maintained and updated information in computer databases.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Reduced incoming call response time by implementing an effective call routing system.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Cultivated interpersonal skills by building positive relationships with others.
- Strengthened communication skills through regular interactions with others.
- Identified issues, analyzed information and provided solutions to problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Skilled at working independently and collaboratively in a team environment.
- Conducted regular reviews of operations and identified areas for improvement.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved customer problems and complaints.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
RECEPTIONIST (CUM OFFICE ADMINISTRATIVE ASSISTANT)
REASON INT.MERCHANDISE
01.2016 - 01.2018
- Prepare and monitor invoices
- Maintained confidentiality of information regarding clients and company.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Managed multiple tasks and met time-sensitive deadlines.
- Compiled information from files and research to satisfy information requests.
- Ensure operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Confirmed appointments, communicated with clients, and updated client records.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Maintained visitor log for entering and leaving facility for security purposes.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
High School Diploma -
OKAMU SECONDARY SCHOOL ABIA STATE NIGERIA
NIGERIA09.2007
High School Diploma -
OKAMU SECONDARY SCHOOL ABIA
NIGERIA01.2007
Skills
- Administrative Support
- Telephone skills
- Time Management
- Office equipment operations
- Clerical Support
- Organization skills
- Office Equipment Maintenance
- Switchboard Operation
- Records Maintenance
- Office Supply Management
- Meeting Coordination
- File Management
- Customer Service
- Security awareness
- Bank Deposits
- Inventory Management
- Performance Improvement
- Call Answering and Routing
- Records Management
- Computer Proficiency
- Problem-Solving
Accomplishments
- rooky of the month
- Best staff of the year
- Recognized by customers and for expedient and effective service.
- Responded to over 30 customer inquiries each day.
Certification
- Life-Work Balance - 2019
- Service From The Heart - 2019
- Customer Service - 2021
- Fraud prevention - 2021
- Conflict management and Negotiation - 2021
Personal Information
- Date of Birth: 03/30/89
- Gender: Male
- Nationality: Nigeria
- Marital Status: Married
References
- MRS MELANI, HR SEC, Hotel Holiday International, Al Buhaira Corniche, Sharjah, PO Box 5802, +971 (0)6 573 6666, hrsec@hhi.ae
- MRS FAZANA, HR, YAB LEGAL GROUP, BURJ 2000 BUILDING ROLLA, Sharjah, UAE, +971(0)569191588, HR@YABADVOCATES.COM
Languages
English
Native or Bilingual
IGBO
Native or Bilingual
French
Elementary
Timeline
RECEPTIONIST ( CUM OFFICE ASSISTANT)
Younis Mohammad Al Blooshi Lawyer and Legal Consultant
09.2020 - 02.2024
RECEPTIONIST (CUM OFFICE ADMINISTRATIVE ASSISTANT)
REASON INT.MERCHANDISE
01.2016 - 01.2018
High School Diploma -
OKAMU SECONDARY SCHOOL ABIA STATE NIGERIA
High School Diploma -
OKAMU SECONDARY SCHOOL ABIA
- Life-Work Balance - 2019
- Service From The Heart - 2019
- Customer Service - 2021
- Fraud prevention - 2021
- Conflict management and Negotiation - 2021
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