Hospitality Worker
Six Lounge
12.2023 - 04.2024
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Improved hotel ratings by maintaining clean, comfortable, and well-organized guest rooms.
- Maximized room occupancy rates with effective sales techniques and clear communication of amenities.
- Streamlined check-in and check-out processes for heightened efficiency and reduced wait times.
- Increased repeat business through personalized attention and genuine care for guests'' needs.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Managed reservations accurately, ensuring seamless guest experiences upon arrival.
- Conducted regular inventory checks to maintain adequate stock levels of linens, toiletries, and other supplies.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
