Milkias Yohannes
Eritrea,AS
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Costumer Service
Fresh Corner
Addis Ababa Ethiopia
02.2021 - 04.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Packing, Shipping, and Receiving Assembler
DHL Express
Adiss Abeba
02.2019 - 03.2020
- Checked shipments against paperwork and signed documents.
- Maintained accurate computer records of materials weights, bill amounts and identified variances.
- Recorded shipment data such as weight and discrepancies using Software.
Carpenter
Ayk
Asmara Eritrea
08.2016 - 02.2017
- Planned projects by identifying necessary equipment, tools, and required assistance.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Education
Commen Courses 101 Science Stream
Mai Nefhi College of Engineering
Asmara Eritrea Skills
- Reading Comprehension
- Technical Support
- Order Processing
- Customer Service
- Customer Relations
- Microsoft Word
- Active Listening
- Quality Control
Languages
English
Professional Working
Timeline
Costumer Service
Fresh Corner
02.2021 - 04.2022
Packing, Shipping, and Receiving Assembler
DHL Express
02.2019 - 03.2020
Carpenter
Ayk
08.2016 - 02.2017
Commen Courses 101 Science Stream
Mai Nefhi College of Engineering