Summary
Overview
Work History
Education
Skills
Timeline
Generic

Milka Santoro

St. Catharines,ON

Summary

Motivated professional transitioning into procurement with a diverse background in healthcare and travel. Drawing on the empathetic communication skills developed as a Registered Massage Therapist and the organizational and planning expertise gained as a Travel Advisor, I bring a fresh perspective to supplier management and problem-solving. The ability to connect with people, manage details, and adapt to diverse needs will support effective supplier interactions and process improvements. Excited to apply these skills in client-focused service, and attention to detail to contribute positively to a procurement team and grow within the role.

Overview

17
17
years of professional experience

Work History

Travel Advisor

Trevello- Travel Cafe Experience
12.2023 - Current
  • Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
  • Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Developed tailored plans catering to niche markets such as adventure travel or luxury cruise vacations which ultimately led to an expanded client base.

Registered Massage Therapist

Milka V Santoro, RMT
11.2007 - Current
  • Increased client retention through consistent high-quality service and effective communication with clients regarding their wellness goals.
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and fostering strong relationships with clients.
  • Promoted health and wellbeing by educating clients on the benefits of regular massage therapy and providing self-care recommendations.
  • Boosted client satisfaction by attentively listening to their concerns and adjusting my approach accordingly for a more personalized experience.

Education

Travel Industry

TICO- Travel Industry Council of Ontario
11.2022

Registered Massage Therapist

CMTO- College of Massage Therapists of Ontario
Toronto, ON
11.2007

Massage Therapy

Canadian Therapeutic College
Burlington, ON
06.2007

Skills

  • Instructing clients on best health practices
  • Knowledge of human body
  • Ability to introduce myself to new clients, excellent customer service skills
  • Inbound and outbound phone call/ email management
  • Fulfilling payment & invoicing promptly
  • Written and verbal communication
  • Supplier Relationship Management
  • Telephone and email etiquette
  • Vendor Relationship
  • Supplier Relations
  • Document Preparation adhering to regulatory body rules and regulations
  • Maintaining files and invoicing in a timely manner
  • Time Management
  • Problem-Solving skills
  • Multitasking Abilities
  • Excellent Organizational Skills
  • Team Collaboration
  • Active Listening
  • Ability to survey travel market
  • Task Prioritization
  • Self Motivation
  • Professional Demeanor

Timeline

Travel Advisor

Trevello- Travel Cafe Experience
12.2023 - Current

Registered Massage Therapist

Milka V Santoro, RMT
11.2007 - Current

Travel Industry

TICO- Travel Industry Council of Ontario

Registered Massage Therapist

CMTO- College of Massage Therapists of Ontario

Massage Therapy

Canadian Therapeutic College
Milka Santoro