Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Militza Martinez

Santa Ana

Summary

Dedicated Med Tech and Customer Service Representative with a proven track record at Clearwater North Tustin. Skilled in patient care and conflict resolution, I excel in maintaining HIPAA compliance and enhancing customer satisfaction. Proficient in data entry and appointment scheduling, I am committed to delivering exceptional service and fostering positive relationships.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Med Tech/Elderly Caregiver

Clearwater North Tustin
06.2022 - Current
  • Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with self-administered medications.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Customer Service Representative

Western Dental
02.2020 - 06.2020
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

L.A Care Health Plan

Ansafone Call Center
03.2019 - 01.2020
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
  • Conducted comprehensive reviews of medical records to ensure accurate claims processing and payment.
  • Enhanced member satisfaction by effectively addressing and resolving health plan inquiries and concerns.

Cashier as

Arco Gas Station
07.2010 - 09.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Facilitated smoother checkout process, trained new employees on POS systems.

Education

High School Diploma -

Orange High School
Orange, CA
06-2008

Skills

  • Customer service
  • Active listening
  • Data entry
  • Call center experience
  • Conflict resolution
  • Payment processing
  • Scheduling
  • Microsoft outlook
  • Appointment scheduling
  • Documentation
  • first Aid and CPR
  • Customer relationship management (CRM)
  • Microsoft Powerpoint

Certification

  • PCA - Personal Care Aide
  • Certified Med tech, Clearwater North Tustin -

Languages

English
Native or Bilingual

Timeline

Med Tech/Elderly Caregiver

Clearwater North Tustin
06.2022 - Current

Customer Service Representative

Western Dental
02.2020 - 06.2020

L.A Care Health Plan

Ansafone Call Center
03.2019 - 01.2020

Cashier as

Arco Gas Station
07.2010 - 09.2018

High School Diploma -

Orange High School

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Militza Martinez