Summary
Overview
Work History
Education
Skills
Personal Information
Professional Development
Languages
Timeline
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Milit Patel

Surrey,BC

Summary

An IT position that allows me to utilize my creativity, expertise to translate business needs into technology solutions, while still allowing ample hands-on use of my skills in an environment that promotes continual upgrading of knowledge and certification, and that heavily fosters individual creative thinking.

Overview

11
11
years of professional experience

Work History

Lead - Enterprise Network Management

02.2023 - Current
  • Understand the prospects and needs of customers and help them with offering the best fit solution
  • Coordination with Inside sales team to prepare marketing collaterals and run email campaigns
  • Strategy planning and account mapping with OEMs to achieve quarterly/Yearly targets
  • Supervising the work of a team of Technical Engineers and responsible for the implementation and maintaining the technical support standards, policies, processes, and procedures
  • Proactively mentor and develop the performance of team members through coaching, feedback, training & development to meet the needs of the business
  • Working effectively with other teams implementing strategies to increase productivity and overall client experience
  • Maintaining high customer satisfaction scores.

Sr. Technical support Executive

Adit Microsys Pvt Ltd.
02.2017 - 02.2023
  • Develop the performance of team members through coaching, feedback, and training to meet the needs of the business
  • Ensure Service Level Agreement are being met for customer service
  • Handling technical escalations
  • Regular follow up with esteemed customers, managing product renewals and generate business from existing customer accounts
  • Build and maintain relationships with service providers, dealers, distributors, and consumers
  • Understand customer requirement and pitch them appropriate solution to them which can help customer to run their business efficiently.

Technical Support Executive

Adit Microsys Pvt Ltd
02.2015 - 02.2017
  • Responsible for presales and technical support of UTM solutions including products like cyberoam, FortiGate, SonicWALL, Sophos
  • Responsible for Presales and technical support of network monitoring systems
  • Having expertise on installation and technical support on various range of products like Motadata, Whatsupgold, Manage Engine, SolarWinds, Nagios, Cacti etc
  • Responsible for the security solutions like multi factor authentication, having techno commercials skills on products like Gemalto, Cisco Duo, etc
  • Responsible for the end point DLP solutions
  • Responsible for the enterprise application monitoring solutions
  • Having techno sales knowledge on the solutions like eG innovations, Dynatrace, App dynamics etc
  • Responsible for enterprise SIEM and log management software's like Seceon, SolarWinds, Manage Engine, Motadata, etc
  • Responsible for endpoint security products like Kaspersky, Symantec, Emsisoft etc
  • Coordination with sales guys to help them technically to close deals and achieve their number of target and strategies.

Network Security Engineer

Netlogic Solutions
08.2013 - 01.2015
  • Responsible for presales as well as technical support of products like Cyberoam, FortiGate, Ruckus Wireless, WhatsUPGold and peplink
  • Provide proactive support the daily operation of wireless network of the organization
  • Designing, planning, and implementing Wi-Fi projects in various industries
  • Analysis of network packets by capturing it through packet sniffer tools and check for the compliance with the RFCs and detect attacks
  • Responsible for Product Presentation / Technical Discussion at customer end
  • Design the network as per customer requirements
  • Evaluate best product with preparing comparisons and testing
  • And responsible for post-sale support call.

Education

B.E (Electronics and Communication) -

Gujarat Technological University
01.2013

Skills

  • Firewall
  • Content Security
  • VPN
  • Multifactor Authentication
  • DLP
  • Log management and SIEM
  • Privileged Access Management
  • Identity and Access Management
  • Single Sign-on
  • Web Application Firewall
  • Endpoint Security
  • Email Security

Personal Information

  • Hobbies: Reading, listening to music, traveling, taking-on new challenges, making new friends
  • Date of Birth: 10/05/91
  • Gender: Male
  • Marital Status: Married

Professional Development

  • CCNSP (Cyberoam Certified Network & Security Professional) from Cyberoam Technologies Limited. [Certification ID: CP190913/V2.1EL/09597]
  • CCNA from IIHT, Ahmedabad
  • Proofpoint Accredited Channel Sales Professional (PACSP)
  • CyberArk Certified Pre-Sales Engineer for Access (CPE-Access)

Languages

English

Timeline

Lead - Enterprise Network Management

02.2023 - Current

Sr. Technical support Executive

Adit Microsys Pvt Ltd.
02.2017 - 02.2023

Technical Support Executive

Adit Microsys Pvt Ltd
02.2015 - 02.2017

Network Security Engineer

Netlogic Solutions
08.2013 - 01.2015

B.E (Electronics and Communication) -

Gujarat Technological University

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Milit Patel