Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Milisa Gonzales

Banning,CA

Summary

Dedicated and results-driven Supervisor with 6 years of experience in retail management. Known for exceptional customer service and team leadership. Adept at handling fast-paced environments, fostering open communication, and consistently achieving goals. Holds an Associates Degree in Business Administration, currently pursuing a Bachelors degree at the University of Redlands.

Overview

6
6
years of professional experience

Work History

Sales Leader

SANDRO
04.2023 - Current
  • Coach and train new hires to ensure performance standards are met and contribute to team success
  • Collaborate with management on weekly business recaps, discussing store goals and overall business performance
  • Drive team success by supporting colleagues in achieving their sales targets while actively tracking personal goals
  • Conduct weekly check-ins with team members to monitor goal progress and provide necessary support
  • Responsible for inventory management, including ordering supplies and ensuring store stock levels meet requirements.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Coordinated solutions for new and existing customers to meet unmet needs and resolve various issues.

Key Holder Manager

Paige Denim
07.2021 - 04.2023
  • Successfully recruited and trained new employees, equipping them with product knowledge to enhance sales performance
  • Built strong client relationships by connecting with customers and fostering rapport
  • Played key roles in managing day-to-day store operations.
  • Counted out cash drawers and balanced totals.
  • Completed store opening and closing procedures.

Stock Supervisor

All Mankind
11.2018 - 07.2021
  • Effectively managed shipment receiving and auditing processes
  • Ensured efficient product placement and re-merchandising as needed
  • Overlooked online and customer orders to guarantee accuracy and timeliness
  • Managed both incoming and outgoing transfers, maintaining inventory accuracy
  • Demonstrated versatility by assisting with sales and cashier duties as required.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.

Floor Supervisor

Lucky Brand Jeans
11.2017 - 11.2018
  • Conducted audits and implemented loss prevention strategies to safeguard assets
  • Motivated sales employees, boosting morale, performance, and store revenue
  • Provided in-the-moment coaching to staff, fostering continuous improvement.

Education

Bachelor of Business Administration -

University of Redlands
Redlands, CA
04.2024

Associate of Science - Business

Crafton Hills College
Yucaipa, CA
05.2021

Diploma -

Banning High School
Banning, CA
2011

Skills

  • Customer Service
  • Team Management
  • Attention to Detail
  • Operational Management
  • Knowledge of KPIs
  • Staff Training
  • Active Listening
  • Proficient in MS Office

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Sales Leader

SANDRO
04.2023 - Current

Key Holder Manager

Paige Denim
07.2021 - 04.2023

Stock Supervisor

All Mankind
11.2018 - 07.2021

Floor Supervisor

Lucky Brand Jeans
11.2017 - 11.2018

Bachelor of Business Administration -

University of Redlands

Associate of Science - Business

Crafton Hills College

Diploma -

Banning High School

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Milisa Gonzales