Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic

Milion Zemuy

Edmonton,Alberta

Summary

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust. Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships. Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

Mc donalds
Edmonton, Alberta
06.2025 - 06.2025
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries via phone, email, and chat.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Resolved customer complaints promptly and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Financial Advisor

Self -Employed
Edgerton, Alberta
10.2024 - 06.2025
  • Communicated regularly with clients via phone, email, or video conferencing regarding their financial matters.
  • Conducted detailed analysis of clients' current financial situation, including risk assessment, cash flow management, and retirement planning.
  • Maintained accurate records of all client interactions and transactions in accordance with company policy and regulatory requirements.
  • Advised high net worth individuals on complex wealth management issues related to trusts, estates, asset protection planning, philanthropy.
  • Attended continuing education seminars to stay abreast of changes in the industry regulations and best practices.
  • Developed financial plans and strategies tailored to clients' individual needs.

Customer Service Cashier

McDonalds
Edmonton, Alberta
01.2024 - 02.2025
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Assisted customers with locating merchandise within the store.
  • Operated cash registers to process payments for goods and services.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.

Education

High School Diploma -

Macewan University
Edmonton, None
06-2025

Skills

  • Customer service
  • Financial analysis
  • Cash handling
  • Risk assessment
  • Team development
  • Negotiation strategies
  • Creative problem solving
  • Punctuality and reliability
  • Strategic sales
  • Paperwork processing
  • Customer consulting
  • Adaptive team player
  • Problem-solving
  • Client communication
  • Problem solving
  • Team collaboration
  • Sales closing

Certification

  • HLLQP License in the Financial services

Languages

English
Professional
Amharic
Professional
Tigrigna
Professional
Oromo
Professional

Accomplishments

  • RISING AWARD RECOGINATION

Affiliations

  • organizing leadership workshop

References

References available upon request.

Timeline

Customer Service Representative

Mc donalds
06.2025 - 06.2025

Financial Advisor

Self -Employed
10.2024 - 06.2025

Customer Service Cashier

McDonalds
01.2024 - 02.2025

High School Diploma -

Macewan University

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Milion Zemuy