Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Activities
Timeline
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Milind Parekh

Milind Parekh

London,Canada

Summary

Experienced in sales and marketing management with a genuine interest in human resource management. Dedicated to continuously improving professional skills and providing outstanding customer service. Enthusiastic and self-motivated individual passionate about lifelong learning. Excels at cultivating positive client relationships and thrives in collaborative work environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle k
09.2023 - Current
  • Informed customers about services and products to support decision-making.
  • Surpassed sales targets through effective marketing strategies.
  • Resolved product and consumer complaints with exceptional communication skills.
  • Cultivated and maintained customer relationships to expand and retain business.
  • Processed payments efficiently and accurately using the Point-of-Sale system.
  • Identified customer needs to provide relevant solutions and meet budget targets.
  • Delivered high-level customer service through active listening and engagement.
  • Stayed informed about store promotions to effectively highlight sales to customers.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative

California Convenience
07.2022 - 08.2023
  • Cultivated customer relationships to drive business growth and ensure retention.
  • Adhered to store procedures for processing merchandise returns and exchanges.
  • Ensured accuracy of item scanning and pricing on the cash register.
  • Maintained organized work area and orderly cash drawer.
  • Trained and supported new cashiers to optimize team performance.
  • Demonstrated strong telephone etiquette, adeptly managing challenging calls.
  • Addressed customer inquiries and requests to enhance satisfaction.
  • Executed daily responsibilities with precision and efficiency.

Education

Business Management -

Fanshawe College
London, ON
12.2023

BBA -

Ganpat University
Gujrat, India
04.2021

Skills

  • Communication
  • Data Entry
  • Problem-Solving Abilities
  • Leadership
  • Business Development
  • Business Administration
  • Customer Engagement
  • Marketing
  • Customer Relationship Management
  • Customer Service
  • Sales Support
  • Microsoft Office Proficiency
  • Decision-Making
  • Technical Proficiency
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

  • Dean's List Honoree - Semester-2, 2022, GPA- 3.98
  • Fanshawe Dance Club - President & Event Manager

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual

References

References available upon request.

Activities

  • Fanshawe Student Class Representative
  • Fanshawe Online Ambassador
  • Fanshawe Student Union Red Squad Volunteer

Timeline

Customer Service Representative

Circle k
09.2023 - Current

Customer Service Representative

California Convenience
07.2022 - 08.2023

Business Management -

Fanshawe College

BBA -

Ganpat University

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Milind Parekh