Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
References
Timeline
Generic

Milind Parekh

London,Ontario

Summary

Enthusiastic and self-driven individual with a penchant for continuous learning and a friendly demeanor. Known for delivering optimal performance in diverse situations, I possess a genuine passion for Human Resource Management. Adept at Sales and Marketing management, I thrive on acquiring new knowledge and insights from various sources, showcasing a keen interest in continuous personal and professional development. Eager to engage in meaningful conversations and dedicated to contributing positively in collaborative environments.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle k
London, ON
09.2023 - Current
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Fostered relationships with customers to expand customer base and retain business.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Cashier

California Convenience
London, ON
07.2022 - 08.2023
  • Fostered relationships with customers to expand customer base and retain business.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Scanned items and checked pricing on cash register for accuracy.
  • Maintained work area and kept cash drawer organized.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Completed day-to-day duties accurately and efficiently.

Front Desk Receptionist & Line Cook

Pizza Pizza
London, ON
05.2022 - 09.2023
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Adhered to regulatory standards regarding safe and sanitary food prep.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Resolved customer complaints regarding food quality or services provided.
  • Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.

Education

Ontario College Graduate Certificate - Business Management

Fanshawe College
London, ON
12-2023

BBA - General Management

Ganpat University
Mahesana, Gujrat, India
04-2021

Skills

  • Data Collection
  • Report Generation
  • Consultative Sales
  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Problem-Solving Abilities
  • Reception Management
  • Document Management
  • Operations Management
  • Staff Development
  • Business Development
  • Business Administration
  • Marketing
  • Upselling
  • Customer Service
  • Sales Support
  • Microsoft Office Proficiency
  • Decision-Making

Accomplishments

Other Achivements & Co-curricular activities

  • Dean's List Honoree - Semester-2, 2022, GPA- 3.98
  • Fanshawe Dance Club - President & Event Manager

Affiliations

  • Fanshawe Student Class Representative
  • Fanshawe Online Ambassador
  • Fanshawe Student Union Red Squad Volunteer

Languages

English
Full Professional
Hindi
Professional
Gujarati
Native/ Bilingual

References

References available upon request.

Timeline

Customer Service Representative

Circle k
09.2023 - Current

Cashier

California Convenience
07.2022 - 08.2023

Front Desk Receptionist & Line Cook

Pizza Pizza
05.2022 - 09.2023

Ontario College Graduate Certificate - Business Management

Fanshawe College

BBA - General Management

Ganpat University

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Milind Parekh