Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
18
18
years of professional experience
Work History
Auto Sales & Fill Crew
Canadian Tire
01.2023 - Current
Meet & greet customers, direct them to the appropriate section of the store.
Operate computer and scanning devices for tracking inventory and enter all relevant coding in Canadian Tire systems.
Stock shelves and merchandise display areas neatly with correct merchandise.
Maintain inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
Maintain merchandise on the retail floor and ensure that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).
Ensure that product and overstock is placed in the appropriate locations.
Assist in pricing and verifying price labels as needed.
Part Time
Counter Sales
Wolseley Inc.
10.2020 - Current
Coordination with the BM to ensure smooth day-to-day operations
Implement Corporate objectives and actively participate in contests.
Provide customers with a professional, approachable and informative service on all products
Create a friendly, favorable and comfortable atmosphere in the store to enhance buyer eagerness.
Striving for Ergonomic and Esthetic appeal to the store.
Prompt action on Online and Telephonic orders.
Identify customer needs & wants and provide a consultative/solution-based service
Follow-up on customers’ orders with vendors and support staff as well as ensure prompt invoicing.
Develop quotations, process sales orders, manage deliveries and returns
Respond to all customer inquiries and action new opportunities
Continuously supporting co staff with AS400 training and general assistance.
Receive / Put Away incoming shipments and checking for accuracy
Pick, pack and ship customer orders, including preparing documentation for shipment
Liaise with freight companies and inside/outside customers to determine shipping priorities
Ensure good housekeeping and safety procedures are maintained throughout the store
General Crew
McDonald's
10.2020 - Current
Greeting guests, taking orders and processing payments
Managing Drive Thru’ orders, payment and food presentation
Preparing food and drinks
Managing delivery and mobile orders
Assembling orders and packaging take-out and delivery
Keeping the floor and all surfaces clean and sanitary to ensure the safety of our guests, fellow crew members, and self
Part Time
Product Operations Specialist
Gap Inc.
09.2019 - 03.2020
Greeting and welcoming customers, encouraging their purchase, answering queries, assisting them to find the right fit and soliciting information to serve the company purpose
Striving towards Maximizing Sales and building Brand Loyalty amongst customers
Coaching and development of sales associates and driving for success in sales achievement
Stores opening and closing, Float / Register Cash counting
Product Management, supervising the shipment and mark down process, re-pricing, replenishment process, communication and execution of the ship from store process, and merchandise pullbacks
Fleet Sales Executive
Juma Al Majid Establishment
07.2007 - 10.2018
Achieved 100% Satisfaction of Automobile Customers.
Built lasting long-term relationship with clients in order to achieve customer satisfaction. Followed-up on Internet leads and set appointments
Conducted detailed market research. Developed a structured client profile prospecting plan for Government, Corporate companies, rental companies and institutions
Carried out Data Entry of new customers’ details into Oracle software for creating Quotations, updating the Vehicle Sales Order with the unit finalized; and Invoicing the Sales Order after delivery
Worked closely with Banks / Finance Institutions, understanding their terms and conditions such as their target customers salary slab / business turnover criteria, Interest rates, Down Payment policy; promoting the same to Vehicle customers
Offered and engaged vehicle Demonstrations and Test Drives with existing and prospective clients / retail walk-in customers
Complete understanding of all product specifications, prices, discount structures, and product availability
Understanding competitor’s status in respect of pricing, competitive offers and product launches according to the market
Aided clients in after sales issues or concerns
Responsible for Pre Delivery Inspection and delivery of vehicles in line with company policy and procedures
Education
Master of Management Studies - Marketing Management
Rizvi Institute of Management Studies and Research
05.1997
Bachelor of Engineering - Machine Tools Engineering