MILIND JOSEPH DIAS
CANMORE,CANADA
Summary
Experienced with customer service and teamwork essential for success. Utilizes effective communication and multitasking to maintain high service standards. Knowledge of operational procedures and commitment to collaborative work environments.
Overview
18
18
years of professional experience
Work History
Auto Sales & Fill Crew
Canadian Tire
01.2023 - Current
- Meet & greet customers, direct them to the appropriate section of the store.
- Operate computer and scanning devices for tracking inventory and enter all relevant coding in Canadian Tire systems.
- Stock shelves and merchandise display areas neatly with correct merchandise.
- Maintain inventory accuracy and identifies/reports low stock levels (e.g., hole check and bin cap analysis).
- Maintain merchandise on the retail floor and ensure that retail basics are executed efficiently (labeling, product facing, cleaning aisles and display areas etc.).
- Ensure that product and overstock is placed in the appropriate locations.
- Assist in pricing and verifying price labels as needed.
- Part Time
Counter Sales
Wolseley Inc.
10.2020 - Current
- Coordination with the BM to ensure smooth day-to-day operations
- Implement Corporate objectives and actively participate in contests.
- Provide customers with a professional, approachable and informative service on all products
- Create a friendly, favorable and comfortable atmosphere in the store to enhance buyer eagerness.
- Striving for Ergonomic and Esthetic appeal to the store.
- Prompt action on Online and Telephonic orders.
- Identify customer needs & wants and provide a consultative/solution-based service
- Follow-up on customers’ orders with vendors and support staff as well as ensure prompt invoicing.
- Develop quotations, process sales orders, manage deliveries and returns
- Respond to all customer inquiries and action new opportunities
- Continuously supporting co staff with AS400 training and general assistance.
- Receive / Put Away incoming shipments and checking for accuracy
- Pick, pack and ship customer orders, including preparing documentation for shipment
- Liaise with freight companies and inside/outside customers to determine shipping priorities
- Ensure good housekeeping and safety procedures are maintained throughout the store
General Crew
McDonald's
10.2020 - Current
- Greeting guests, taking orders and processing payments
- Managing Drive Thru’ orders, payment and food presentation
- Preparing food and drinks
- Managing delivery and mobile orders
- Assembling orders and packaging take-out and delivery
- Keeping the floor and all surfaces clean and sanitary to ensure the safety of our guests, fellow crew members, and self
- Part Time
Product Operations Specialist
Gap Inc.
09.2019 - 03.2020
- Greeting and welcoming customers, encouraging their purchase, answering queries, assisting them to find the right fit and soliciting information to serve the company purpose
- Striving towards Maximizing Sales and building Brand Loyalty amongst customers
- Coaching and development of sales associates and driving for success in sales achievement
- Stores opening and closing, Float / Register Cash counting
- Product Management, supervising the shipment and mark down process, re-pricing, replenishment process, communication and execution of the ship from store process, and merchandise pullbacks
Fleet Sales Executive
Juma Al Majid Establishment
07.2007 - 10.2018
- Achieved 100% Satisfaction of Automobile Customers.
- Built lasting long-term relationship with clients in order to achieve customer satisfaction. Followed-up on Internet leads and set appointments
- Conducted detailed market research. Developed a structured client profile prospecting plan for Government, Corporate companies, rental companies and institutions
- Carried out Data Entry of new customers’ details into Oracle software for creating Quotations, updating the Vehicle Sales Order with the unit finalized; and Invoicing the Sales Order after delivery
- Worked closely with Banks / Finance Institutions, understanding their terms and conditions such as their target customers salary slab / business turnover criteria, Interest rates, Down Payment policy; promoting the same to Vehicle customers
- Offered and engaged vehicle Demonstrations and Test Drives with existing and prospective clients / retail walk-in customers
- Complete understanding of all product specifications, prices, discount structures, and product availability
- Understanding competitor’s status in respect of pricing, competitive offers and product launches according to the market
- Aided clients in after sales issues or concerns
- Responsible for Pre Delivery Inspection and delivery of vehicles in line with company policy and procedures
Education
Master of Management Studies - Marketing Management
Rizvi Institute of Management Studies and Research
05.1997
Bachelor of Engineering - Machine Tools Engineering
K.J. Somaiya College of Engineering
05.1994
Skills
- Client engagement strategies
- Solution-oriented customer interaction
- Proficient in client development strategies
- Experienced with AS400 systems
- Operational oversight expertise
- Strong listening and influencing skills
- Proficient in MS Office applications
- Ability to thrive under pressure
Accomplishments
- Supervised staff members for Software and Store Procedures.
- Enhanced Customer Experience in the Store.
- Excelled in the Proflo Calhoun Toilets Sales Contest.
- Participated and contributed to the WEBQTQ Contest.
LANGUAGE PROFECIENCY
English
Full Professional
Hindi
Full Professional
Hobbies and Interests
Music (Guitarist), Cricket, Swimming, Biking, Skiing, Flight Simulator, Social Media (WhatsApp, Facebook, Instagram, LinkedIn)
Timeline
Auto Sales & Fill Crew
Canadian Tire
01.2023 - Current
Counter Sales
Wolseley Inc.
10.2020 - Current
General Crew
McDonald's
10.2020 - Current
Product Operations Specialist
Gap Inc.
09.2019 - 03.2020
Fleet Sales Executive
Juma Al Majid Establishment
07.2007 - 10.2018
Bachelor of Engineering - Machine Tools Engineering
K.J. Somaiya College of Engineering
Master of Management Studies - Marketing Management
Rizvi Institute of Management Studies and Research
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