MILI JAIPAL
Toronto
Summary
Dynamic customer-focused professional with over three years of experience in financial transactions, customer service, and administrative support. Expertise in cash handling, transaction processing, KYC verification, digital banking promotion, and needs-based sales contributes to a proven track record of building strong client relationships and delivering exceptional service. Recognized for consistently supporting branch targets while fostering a positive client experience. Committed to professional development with plans to obtain IFC and CSC certification within six months.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Supervisor / Administrator
Condor Security
06.2024 - Current
- Delivered exceptional customer service and handled client inquiries.
- Supervised staff, coordinated schedules, and maintained documentation.
- Streamlined office processes to improve efficiency.
Concierge / Customer Service Associate
Probe Security
01.2024 - Current
- Built strong client relationships and resolved inquiries efficiently.
- Managed day-to-day operations and assisted clients with digital tools.
Supervisor-cutomer Service Representative
Mr. Pretzels
09.2023 - 03.2024
- Trained and mentored team members on product preparation and customer service excellence.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Implemented staff scheduling strategies to optimize labor costs while maintaining service levels.
Customer Service Representative / Teller
Western Union
07.2022 - 08.2023
- Processed transactions and conducted KYC verification to ensure compliance.
- Educated clients on digital banking and self-service options.
- Maintained accurate financial records and resolved customer issues.
Education
Business Administration Diploma - Finance, Accounting & Business Development
Georgian @ ILAC College
Toronto, Ontario, CanadaSkills
- Customer Service & Client Relationship Management
- Transaction Processing & Cash Handling
- KYC Verification & Compliance
- Digital Banking & Technology Support
- Needs-Based Sales & Cross-Selling
- Risk Awareness & Fraud Prevention
- Documentation & Record Keeping
- Communication & Conflict Resolution
- Time Management & Multitasking
Languages
English – Fluent
Hindi – Fluent
Punjabi – Advanced
French – Beginner
Certification
Project Management & Operations Management Certifications
Timeline
Operations Supervisor / Administrator
Condor Security
06.2024 - Current
Concierge / Customer Service Associate
Probe Security
01.2024 - Current
Supervisor-cutomer Service Representative
Mr. Pretzels
09.2023 - 03.2024
Customer Service Representative / Teller
Western Union
07.2022 - 08.2023
Business Administration Diploma - Finance, Accounting & Business Development
Georgian @ ILAC College
Other Experience
- Mr. Pretzels – Supervisor / Customer Service Representative | Jan 2024 – Mar 2024
- Best Western – Concierge / Front Desk Receptionist | Sept 2023 – Dec 2023