Summary
Overview
Work History
Education
Skills
Course Training And Certification
Accomplishments
Linguistic Profile
References
Timeline
Generic

Émilie Lauzon

Ottawa,ON

Summary

Dedicated Case Manager with extensive experience at John Howard Society, adept in client advocacy and crisis intervention. Skilled in developing individualized care plans and connecting clients to vital community resources. Committed to fostering recovery and wellness through trauma-informed approaches, while maintaining accurate documentation and collaborating effectively with interdisciplinary teams.

Overview

11
11
years of professional experience

Work History

Case Manager

John Howard Society
Ottawa, ON
04.2024 - Current
  • Managed a caseload of 15+ clients with complex addiction and mental health needs in a supportive housing setting.
  • Supported clients using harm reduction, trauma-informed, and client-centered approaches.
  • Developed and implemented individualized care plans focused on recovery, wellness, and housing stability.
  • Conducted intake assessments and regular wellness check-ins to monitor progress, and build trust.
  • Provided medication reminders, and coordinated appointments with doctors and mental health professionals.
  • Assisted clients with life skills, including cleaning, hygiene, and maintaining a safe, healthy living space.
  • Connected clients to community resources such as addiction treatment, mental health services, and ODSP/OW.
  • Advocated for clients within healthcare, housing, and social service systems to ensure consistent support.
  • Maintained accurate documentation, including case notes, incident reports, and care plan updates.
  • Responded to crisis situations with de-escalation techniques to ensure client and community safety.
  • Collaborated with an interdisciplinary team to deliver wraparound support, and promote long-term success.

Full Time Support Worker

John Howard Society
Ottawa, ON
12.2022 - 04.2024
  • Intervene and provide support to the client's crisis and basic needs.
  • Current knowledge of trauma, mental health, substance use disorder, and socio-economic issues.
  • Counsel clients in an informal setting using various intervention techniques.
  • Ability to respond to medical emergencies while providing sufficient care and treatment.
  • Work well under stress, and manage time efficiently to achieve all shift requirements.
  • Maintain detailed notes and records for clients, including, but not limited to, documentation, shift reports, AIS logs, incident reports, SOR, etc.
  • High-functioning in a fast-paced work environment.
  • On charge of the recreational activities, as well as other engagement opportunities and programming for adults with addiction and mental health needs.
  • Deep understanding of the ideology of housing first, harm reduction, client-centered care, trauma-informed care, and mental health relief.
  • Able to recognize, take action, and reflect in situations where verbal de-escalation techniques are needed.

Youth Worker (Intern)

Mary Homes INC.
01.2022 - 04.2022
  • Documentation and filing; day notes, case notes, incident reports, medical forms, etc.
  • Home care; meal preparation, cleaning, environmental safety precaution
  • Therapeutic conversations and facilitation of positive coping techniques for clients in crisis
  • Transportation and supervision of clients in community
  • Use of verbal de-escalation and non-violent crisis intervention (NVCI) techniques in crisis
  • Implementing individualised behavioural management safety plans for clients

Receptionist

Promenade Senior’s Suites
02.2021 - 01.2022
  • Welcoming guests and settling them into their reservations
  • Managing telephone correspondence and customer care hotline
  • Cleaning and sanitizing the workspace according to covid-19 precautionary standards.
  • Responsible for communicating with first responders in case of emergency.

Server

Promenade Senior’s Suites
03.2020 - 08.2021
  • Food Preparation
  • Cleaning and sanitizing the kitchen
  • Training new employees on kitchen and dining management
  • Food menu and work schedule planning

Babysitter

01.2014 - 01.2020
  • Food preparation and feeding children
  • Supervision and safety watch indoors and outdoors
  • Creating fun activities, playing games, and keeping kids entertained
  • Supporting kids through routines and settling them at bedtime

Halloween event worker

Monster Halloween
10.2018 - 10.2019
  • Pay point cashier, ticketing, and money handling duties
  • Cleaning of changing rooms
  • Welcoming customers and offering them services
  • Help with putting up and tearing down

Education

Collège Diplôma - Rehabilitation Techniques and Criminal Justice

Collège La Cité
Ottawa, ON
06.2022

High School Diploma -

École Secondaire Catholique Béatrice Desloges
Orleans, ON
06-2020

Skills

  • Public speaking and relations
  • Case management and documentation
  • Microsoft Office Suite proficiency
  • Electronic correspondence and written communication
  • Verbal communication and de-escalation
  • Emergency procedures and fire safety
  • Physical, psychological, and social care delivery
  • Client advocacy and crisis intervention
  • Intake assessments and care plan development
  • Medication management and community resource connection
  • Team collaboration and life skills training
  • Substance use support and mental health awareness
  • Client-centered approach and goal setting
  • Vulnerable population awareness

Course Training And Certification

  • NVCI Training, 03/02/23
  • ASIST Training, 2024
  • Motivational Interviewing Training, 2024 and 2025
  • CPR/ First Aid 2024

Accomplishments

  • Mendi Award High school scholarship

Linguistic Profile

French
Native/ Bilingual
English
Native/ Bilingual
Urdu
Elementary

References

References available upon request.

Timeline

Case Manager

John Howard Society
04.2024 - Current

Full Time Support Worker

John Howard Society
12.2022 - 04.2024

Youth Worker (Intern)

Mary Homes INC.
01.2022 - 04.2022

Receptionist

Promenade Senior’s Suites
02.2021 - 01.2022

Server

Promenade Senior’s Suites
03.2020 - 08.2021

Halloween event worker

Monster Halloween
10.2018 - 10.2019

Babysitter

01.2014 - 01.2020

Collège Diplôma - Rehabilitation Techniques and Criminal Justice

Collège La Cité

High School Diploma -

École Secondaire Catholique Béatrice Desloges

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Émilie Lauzon