Milica Protic
Surrey,BC
Summary
Dedicated and compassionate professional with nearly four years of
combined experience in casework and human resources
administration. Proven ability to handle sensitive information, provide
exceptional support, and ensure compliance with organizational policies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking to contribute effectively to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Human Resources Administrator
Electronic and optical equipment repair service "Pavle Elektronik" and building shop "Mare Gradnja"
02.2023 - Current
- Drove recruitment efforts by orchestrating the dissemination of job postings, meticulous resume vetting, and seamless interview coordination
- Exemplified excellence in managing extensive employee records for a workforce exceeding 50 individuals, guaranteeing flawless payroll execution and optimizing benefits administration in alignment with regulatory mandates
- Championed employee satisfaction by spearheading conflict resolution endeavors, conducting more than 10 insightful exit interviews, and orchestrating terminations with unwavering adherence to labor laws and organizational policies
- Served as a linchpin in the HR department, delivering unparalleled administrative support through masterful meeting orchestration, insightful report generation, and impeccable correspondence management
- Spearheaded the establishment of effective systems to track and improve more than 50 employee performance evaluations, development strategies, and essential HR metrics.
Social Caseworker
Social Service Centre Dr Mihajlo Stupar
12.2021 - 10.2022
- Facilitated over 100 family therapy sessions, fostering conflict resolution and healthy relationships among children, caregivers, and siblings with empathy and compassion
- Coordinated comprehensive care with external healthcare professionals, ensuring high-quality, person-centered support for 150 clients during challenging circumstances
- Guided more than 300 clients in accessing essential social services, connecting them with community resources and appropriate care to meet their needs
- Conducted thorough assessments during home visits, resulting in the creation of over 400 tailored treatment plans to address clients' social, emotional, and psychological needs
- Maintained meticulous documentation of client progress, contributing significantly to child welfare and prevention services, and skillfully referred clients to suitable support networks and community agencies.
Social Caseworker Intern
Social Service Centre Dr Mihajlo Stupar
12.2020 - 12.2021
- Conducted 100 client screenings and maintained meticulous case files, streamlining clinical coordination and management.
- Mediated 50 family conflicts, fostering resolution and nurturing healthy relationships to enhance familial well-being
- Collaborated with professionals, building a robust network to ensure comprehensive client support and insights
- Documented 200 services meticulously, providing valuable data for analysis and informing effective interventions
- Provided immediate assistance in crises more than 150 times, maintaining detailed client reports to monitor progress and inform decision-making processes.
FAMILY NANNY
Self Employed Services
09.2018 - 03.2020
- Established structured routines for children, encompassing sleep, meals, and school activities to ensure consistency
- Provided nutritious meals and managed playtime to foster physical and cognitive development
- Educated children in essential skills and language while organizing diverse activities to promote intellectual growth
- Created nurturing home environments, fostering positive relationships with children and parents to support emotional well-being
- Implemented positive behavior management techniques, supervised outings, and maintained open communication with parents to ensure holistic development and safety.
Education
Special Educator, Master studies -
Faculty of Philosophy
Nish, SerbiaBachelor of Pedagogy, Educational Studies -
Faculty of Philosophy
Nish, Serbia10.2020
Skills
- Policy and procedure development
- Employment Record Verification
- Document Management
- Crisis Intervention
- Capacity Building
- Client Confidentiality
- Efficient under pressure
- Career development counselor
- Therapeutic Services
Coursework
- Education training: Be the hand that loves: training of experts from the social protection system- Project "Support for professionals and parents for non-violent disciplining of children " (June 2022)
- Lecture on the topic: Institutional handling of high-risk domestic violence reports (of death) by Autonomous Women's Center (May 2022)
- Lecture on the topic: Partner relations - from light to darkness by organization Knights of Smiles (May 2022)
- Lecture on the topic: Professional ethics in social work (October 2021)
- Participation in the project "We grow together - inclusion in the framework educational programs of Preschool institution Bajka in Knjazevac"- Project associate as a representative of the Center for Social Work in Knjazevac (April 2021 - October 2022)
- Participation in the project "Improving the status and quality of treatment of children in conflict with the law in Serbia" (March 2021)
- Three-day workshops with hearing-impaired children – Red Cross (October 2018)
- Lecture on the topic: Emotional abuse in partner relationships by Psihonega (2018)
- Lecture on the topic: Speech without words (non-verbal communication) by AEGEE (2018)
- Volunteer on the project of promotion of human values – Red Cross Nis (2017-2019)
- Tourist guide and curator-volunteer of the museum in Knjazevac (2013-2014)
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Timeline
Human Resources Administrator
Electronic and optical equipment repair service "Pavle Elektronik" and building shop "Mare Gradnja"
02.2023 - Current
Social Caseworker
Social Service Centre Dr Mihajlo Stupar
12.2021 - 10.2022
Social Caseworker Intern
Social Service Centre Dr Mihajlo Stupar
12.2020 - 12.2021
FAMILY NANNY
Self Employed Services
09.2018 - 03.2020
Special Educator, Master studies -
Faculty of Philosophy
Bachelor of Pedagogy, Educational Studies -
Faculty of Philosophy
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