Milgielen Rhonin Cabugwas
102 Goldeneye Street Whitehorse,YT
Summary
Seeking for a challenging entry-level of career path, environment and citizenship in which profession practice and acquire valuable skills through expanding knowledge customer service and administrative office.
Overview
13
13
years of professional experience
Work History
Store Manager
Dega Holding LTD (Tim Hortons)
Whistler, BC
01.2019 - 02.2023
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Updated and maintained store signage and displays.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Gas Station Attendant
Husky
Squamish, BC
10.2018 - 04.2019
- Collected payments for dispensed gas and tendered change or receipts to customers.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
- Attended to gas spills and accidents promptly and according to established guidelines.
- Inspected identification to determine proper age of customers for alcohol and cigarettes.
- Activated fuel pumps to fill vehicle tanks with gasoline or diesel fuel to specified levels.
- Tracked food and beverage items, placing orders to replenish inventory to avoid low stock levels.
- Answered customers' questions and addressed complaints in person and via phone.
- Provided customers with information about local roads or highways.
Food Counter Attendant Supervisor
Dega Holding LTD (Tim Hortons)
Squamish, BC
01.2017 - 01.2019
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Deli Clerk
Your Independent Grocer
Squamish, BC
04.2018 - 10.2018
- Delivered top quality customer service while managing multiple tasks.
- Adhered to food service sanitation guidelines and standards.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Assembled and served meals according to specific guest requirements.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Created food displays according to established standards and replaced dated products with fresh.
Food Counter Attendant
Dega Holding LTD (Tim Hortons)
Squamish, BC
12.2015 - 01.2017
- Delivered top quality customer service while managing multiple tasks.
- Adhered to food service sanitation guidelines and standards.
- Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.
- Maintained and clean and tidy dining area, including tables, outdoor patio and condiment stations.
- Answered customer inquiries in regard to nutritional information and menu offerings.
- Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
- Created food displays according to established standards and replaced dated products with fresh.
BPO Agent
Qualfon Philippines
Cebu City, Cebu
05.2010 - 09.2014
- Responded promptly to customer service calls and inquiries from diverse groups of individuals.
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Maintained high level of communications and marketing skills by participating in professional activities.
- Evaluated and identified opportunities to drive process improvements, positively impacting customer experience.
- Learned and applied sales techniques to achieve marketing goals for outreach.
Education
Associate of Applied Science - Midwifery
Negros Oriental State University
Dumaguete City, Negros OrientalSkills
- A culturally sensitive person with ability to mix with all ages and races
- A well-qualified individual able to accept responsibility for work outcomes
- Can speak and write English
- Accurate and detail minded, developed through the need to keep precise, accurate and up to date financial records
- Analytical, through the need to analyze patients and options available
- Proactive, many past roles have required initiative and willingness to implement a sometimes dramatic course of action
- Responsibility taker and problem solver
- Communicative and compassionate through training and work experience
- Energetic and flexible, career as a social worker has meant learning to work with limited resources and constantly changing situations demanding a flexible approach
- Ability to influence and sense of integrity as borne out by the faith, previous employers have recognized, been personally responsible for the well-being of those in care who were incapable of looking after themselves
- Being in a management team for 5 years and customer service for 13 years, can provide an exceptional guest experience through the delivery of exceptional products and services
References
Dean Terry John Mark Mabilog Esther Pelayo-Tibon
Store Owner Former Northwestel Manager Northwestel Manager
604-848-4280 867-446-1591 867-334-6009
Timeline
Store Manager
Dega Holding LTD (Tim Hortons)
01.2019 - 02.2023
Gas Station Attendant
Husky
10.2018 - 04.2019
Deli Clerk
Your Independent Grocer
04.2018 - 10.2018
Food Counter Attendant Supervisor
Dega Holding LTD (Tim Hortons)
01.2017 - 01.2019
Food Counter Attendant
Dega Holding LTD (Tim Hortons)
12.2015 - 01.2017
BPO Agent
Qualfon Philippines
05.2010 - 09.2014
Associate of Applied Science - Midwifery
Negros Oriental State University
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