Intermediate Mandarin
Hi, I’m
MILFORD DENZEL NDHLOVU
Sales & Customer Relationship Manager
Port Moody,BC
"Early is on time, on-time is late, and late is unacceptable"
Eric Jerome Dickey
Summary
Introverted and creatively inclined professional, leveraging a rather unique perspective to foster meaningful connections and effective collaborations. With a keen understanding of human dynamics and a knack for innovative problem-solving, often excelling in creating environments where ideas flourish and relationships thrive.
Overview
11
years of professional experience
2
Certificates
1
MBA
2
Awards
Work History
Commercial Lighting Products
Sales & Account Management
5 2023 - Current
Job overview
- Consistently exceed sales targets, achieving top performer status (11 new accounts within first 3 months)
- Building and maintaining strong client relationships, utilizing consultative selling
- In-depth product knowledge and proficiency in CRM software - Zoho & Epicor ERP
- Generate data-driven insights and address customer feed - Sales Data Analysis & Customer Spending Trends
- Exceptional communication skills tailored to diverse audiences
- Goal-oriented, adaptable, and successful in customer retention (92% Retention)
- Respond to customer requests for products, services, and company information.
Auslogics Labs, Ltd.
Global Account Manager
10.2022 - 03.2023
Job overview
- Implemented systems and procedures to increase sales
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Serviced accounts on regular basis to propose new products or services and maximize revenue
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
SASSA Group
Global Sales Account manager (Project)
05.2022 - 09.2022
Job overview
- Worked effectively in fast-paced environments
- Organized and detail-oriented with a strong work ethic
- Gained strong leadership skills by managing projects from start to finish
- Proven ability to learn quickly and adapt to new situations
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes, and facilitating market development
- Drove sales by developing multi-million-dollar contract sales.
Antares Solar
Startup Founder
11.2020 - 01.2022
Job overview
- Negotiated terms of business acquisitions to increase business base and solidify market presence
- Identified business development challenges and customer concerns for proactive resolution
- Defined company roles and responsibilities to establish and enhance processes
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities; handles 20+ inquiries from interested parties
- Bridged gap between Chinese suppliers and interested parties in Southern African Markets.
Pactera Technology International LTD
Quality Assurance & Customer Manager
04.2014 - 05.2018
Job overview
- Learned new skills and applied to daily tasks to improve efficiency and productivity
- Created plans and communicated deadlines to complete projects on time
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Used Microsoft Excel and other software tools to create documents and other communications
- Increased customer satisfaction by resolving issues
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Led team of 20+ localization professionals
- Exceeded goals through effective task prioritization and great work ethic.
Knots Logistics UK LTD
Junior Account Manager
4 2013 - 4 2014
Job overview
- Developed, coordinated, and executed logistics and inventory storage plans
- Processed and entered customer orders into the database and provided proactive customer service for accounts
- Verified accurate account invoicing through collaboration with accounting department, over 30 orders per day
- Tracked orders and notified customers of status or potential delays
Education
University of The PeoplePasadena, California
MBA from Business Administration
05.2001
University Overview
- 3.8 GPA
- Professional Development Studies: Sales
- Completed Coursework: Customer Relationship Cycle
University of ZimbabweHarare, Zimbabwe
Bachelor in Commerce from Business Studies & Computing Science
05.2001
University Overview
- 3.7 GPA
- Completed Coursework: Information Processing
- Business Communication Skills for Commerce (2014)
Skills
Account Servicing
Lighting Design
Excellent Communication
Time Management
Data Analytics
MS Office
Teamwork and Collaboration
Business administration
Google Sheets
SQL
Emotional Intelligence
Websites
Languages
English
Native or Bilingual
Chinese (Mandarin)
Professional Working
Russian
Elementary
Zulu
Limited Working
Shona
Limited Working
French
Elementary
Software
Data Analytics
MS Office
DiaLux
Tableau
Salesforce
Zoho CRM
AGi32
PostgreSQL
Certification
Google Data Analytics
Agile & Scrum Development
Interests
Formula 1
Timeline
Global Account Manager
Auslogics Labs, Ltd.
10.2022 - 03.2023
Global Sales Account manager (Project)
SASSA Group
05.2022 - 09.2022
Startup Founder
Antares Solar
11.2020 - 01.2022
Quality Assurance & Customer Manager
Pactera Technology International LTD
04.2014 - 05.2018
University of The People
MBA from Business Administration
05.2001
University of Zimbabwe
Bachelor in Commerce from Business Studies & Computing Science
05.2001
Sales & Account Management
Commercial Lighting Products
5 2023 - Current
Junior Account Manager
Knots Logistics UK LTD
4 2013 - 4 2014
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