Summary
Overview
Work History
Education
Skills
Timeline
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Phuoc Thoai Tien Nguyen

Phuoc Thoai Tien Nguyen

Barista/Server
Toronto,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Store Manager

Buddies Pizza & Confectionery
11.2023 - 04.2024
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

Receptionist

Getfit Gym & Yoga
06.2021 - 07.2022
  • Managed conference room schedules to ensure efficient use of space for meetings and other events.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Responded to inquiries from callers seeking information.
  • Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.

Streamer

Facebook
12.2020 - 04.2021
  • Developed creative, entertaining, and informative content for various game genres, appealing to diverse viewer interests.
  • Managed revenue generation through ads placements, donation goals setup and promotions via merchandising commerce channels.
  • Monitored analytics data to identify trends and opportunities for channel growth, adjusting strategies accordingly.


Education

BBA - International Business

University of Economics And Finance
Vietnam
05.2001 -

BBA - International Business

Seneca College of Applied Arts And Technology
North York, ON
05.2001 -

Skills

Attention to Detail

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Timeline

Store Manager

Buddies Pizza & Confectionery
11.2023 - 04.2024

Receptionist

Getfit Gym & Yoga
06.2021 - 07.2022

Streamer

Facebook
12.2020 - 04.2021

BBA - International Business

University of Economics And Finance
05.2001 -

BBA - International Business

Seneca College of Applied Arts And Technology
05.2001 -

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Phuoc Thoai Tien NguyenBarista/Server