Phuoc Thoai Tien Nguyen
Barista/Server
Toronto,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Store Manager
Buddies Pizza & Confectionery
2023.11 - 2024.04
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Reduced operational risks while organizing data to forecast performance trends.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Receptionist
Getfit Gym & Yoga
2021.06 - 2022.07
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Tracked important information in Excel spreadsheets and ran reports or generated graphs using data.
Streamer
Facebook
2020.12 - 2021.04
- Developed creative, entertaining, and informative content for various game genres, appealing to diverse viewer interests.
- Managed revenue generation through ads placements, donation goals setup and promotions via merchandising commerce channels.
- Monitored analytics data to identify trends and opportunities for channel growth, adjusting strategies accordingly.
Education
BBA - International Business
University of Economics And Finance
Vietnam 2001.05 -
BBA - International Business
Seneca College of Applied Arts And Technology
North York, ON 2001.05 -
Skills
Attention to Detail
Performance Reviews
Inventory Control
Project Management
Conversant in English and Vietnamese
Decision-Making
Task Prioritization
Order Taking
Time management abilities
Problem-Solving
Timeline
Store Manager
Buddies Pizza & Confectionery
2023.11 - 2024.04
Receptionist
Getfit Gym & Yoga
2021.06 - 2022.07
Streamer
Facebook
2020.12 - 2021.04
BBA - International Business
University of Economics And Finance
2001.05 -
BBA - International Business
Seneca College of Applied Arts And Technology
2001.05 -