Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Miles J McLeod

Cambridge,ON

Summary

Dynamic and results-oriented professional with a proven track record at Lululemon Athletica, adept in problem-solving and multitasking. Excelled in streamlining onboarding processes, enhancing team productivity by fostering teamwork and collaboration. Skilled in data entry and customer service, consistently maintaining SLA standards and driving efficiency.

Overview

9
9
years of professional experience

Work History

Warehouse Fulfillment Associate

Lululemon Athletica
07.2018 - Current
  • Process guest returns, exception packages and strategic sales orders using various systems ( Manhattan/WMS, Dynamics/D365,Salesforce/SF,Email).
  • Use D365/SF or email to communicate with other business units and ensure guests are supported accurately.
  • Perform additional tasks using different software's (teams,excel,word,spreadsheets,LMS,IBM Cognos) to support our internal and external teams.
  • Performed in UAT testing.
  • Streamlined onboarding processes for quicker new hire integration and productivity.
  • Communicate with different teams about daily work load and provide updates to ensure SLA is maintained.

Stock Manager

Bluenotes
01.2016 - 07.2018
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Enhanced overall efficiency by training employees in proper handling techniques and warehouse best practices.
  • Managed vendor relations effectively, resolving disputes promptly to protect company interests while maintaining positive partnerships.
  • Recorded information, shortages, and discrepancies to keep records current and accurate.
  • Collaborated closely with sales teams to ensure adequate stock levels based on customer demands and seasonal trends.

Team Leader

Bluenotes
06.2015 - 01.2016
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Performed store opening/closing.
  • Displayed merchandise, ensured floor was clean, stock was flowing to floor, and handled markdowns.
  • Authorized and executed financial transactions: returns,refunds, fraud bills.
  • Built strong relationships with customers through positive attitude and attentive response via in person or phone.
  • Created schedules for week end staff.

Education

High School Diploma -

Central Peel Secondary School
Brampton, ON
06.2015

Skills

  • Self Motivated/ Independent
  • Customer Service
  • Dependable and reliable
  • Adaptability and Flexibility/ Quick Learner
  • Problem-solving abilities
  • Organization/ Task Prioritization
  • Multitasking
  • Data Entry
  • Mentoring and training
  • Attention to Detail
  • Teamwork and Collaboration
  • Works well Under Pressure

Languages

English
Native or Bilingual

Timeline

Warehouse Fulfillment Associate

Lululemon Athletica
07.2018 - Current

Stock Manager

Bluenotes
01.2016 - 07.2018

Team Leader

Bluenotes
06.2015 - 01.2016

High School Diploma -

Central Peel Secondary School

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Miles J McLeod