Miles Tardy
Los Angeles
Summary
Graduate of the University of Southern California with a strong foundation in hospitality and client service. I bring over two years of experience in fast-paced restaurant environments, complemented by more than five years in customer-facing roles across home renovation, landscaping, and commercial painting. I’ve also provided personalized support as a private assistant and childcare provider, handling scheduling, transportation, household organization, and daily routines with discretion and professionalism. This diverse background has strengthened my multitasking, communication, and problem-solving abilities, making me well-prepared for roles that require operational efficiency and exceptional client care.
Overview
8
8
years of professional experience
Work History
Front Desk Associate
LA Fitness
08.2025 - Current
- Managed daily front desk operations, supporting high-volume member check-ins, appointment scheduling, and access control to ensure efficient service flow.
- Implemented standardized procedures for collecting and resolving member feedback, contributing to improved facility satisfaction and service consistency.
- Led outbound customer outreach initiatives to renew memberships, recover unpaid accounts, and maintain accurate billing records.
- Addressed and resolved member concerns, complaints, and conflicts in a timely and professional manner, reinforcing customer retention and brand trust.
Childcare Provider/Family Assistant
Private Family Client
07.2024 - Current
- Supported two children with homework and structured activities, encouraging independence and engagement.
- Maintained daily routines, coordinated transportation to activities, and ensured schedules ran smoothly.
- Managed family calendars and assisted with planning and occasional travel arrangements.
- Communicated regularly with parents about schedules, behavior, and academic progress.
Head Food Runner and Barback
Atlantic Hospitality Group
05.2021 - 06.2023
- Delivered high-quality customer service by assisting guests with menu and beverage selections and addressing questions clearly and professionally.
- Monitored customer satisfaction, anticipated needs, and resolved concerns promptly to ensure a positive experience.
- Communicated accurately and efficiently with internal teams to fulfill requests and maintain service quality.
- Followed food safety and responsible service standards; ServSafe and TIPS certified.
Landscaper and Painter
Dondero Landscaping and Painting
06.2018 - 11.2023
- Worked as a stager and de-stager for residential properties, preparing homes for tours and sales.
- Performed touch-up work, painting, landscaping, and light renovations to maintain presentation standards.
- Supported property readiness in historic Newburyport, MA, ensuring homes were clean, functional, and tour-ready.
- Applied practical knowledge of home maintenance and renovation techniques to meet project timelines.
Education
Bachelor of Arts - Theatre, Philosophy, Politics and Law
University of Southern California
Los Angeles01.2024
Skills
- Microsoft Office proficiency
- Video production editing
- Calendar management
- Customer service expertise
- Prioritization and scheduling
- Problem-solving skills
- Credit card transactions handling
- Appointment coordination
- Cash transaction processing
- AED certification holder
- CPR certification holder
Timeline
Front Desk Associate
LA Fitness
08.2025 - Current
Childcare Provider/Family Assistant
Private Family Client
07.2024 - Current
Head Food Runner and Barback
Atlantic Hospitality Group
05.2021 - 06.2023
Landscaper and Painter
Dondero Landscaping and Painting
06.2018 - 11.2023
Bachelor of Arts - Theatre, Philosophy, Politics and Law
University of Southern California