Miles Saulsberry
San Marcos,CA
Summary
Versatile professional with a strong background in security operations at Army And Navy Academy and customer service expertise from roles at YMCA and Michaels Arts and Crafts. Excelled in HVAC system diagnostics and customer relationship management, enhancing safety, satisfaction, and operational efficiency. Demonstrates exceptional problem-solving and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Security and Operations
Army And Navy Academy
01.2020 - Current
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Sr. Membership Service Representative
YMCA
11.2022 - 10.2024
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 50 customers each day.
Customer Experience Manager
Michaels Arts and Crafts
06.2016 - 11.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
No Degree - Air Conditioning/Heating/Refrigeration
Palomar College
San Marcos, CA08-2025
High School Diploma -
Mount Carmel High School
San Diego, CA06-2016
Skills
- Daily status reports
- Skilled in conflict resolution
- Customer support
- Service reporting
- Payment acceptance
- Organization
- Technical support
- Customer relations
- Schedule management
- Customer empathy
- Teamwork and collaboration
- Problem-solving aptitude
Timeline
Sr. Membership Service Representative
YMCA
11.2022 - 10.2024
Security and Operations
Army And Navy Academy
01.2020 - Current
Customer Experience Manager
Michaels Arts and Crafts
06.2016 - 11.2019
No Degree - Air Conditioning/Heating/Refrigeration
Palomar College
High School Diploma -
Mount Carmel High School
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