Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
References
Timeline
Generic

MILES FRANÇOIS

WHISTLER,BC

Summary

Hospitality and training leader with over a decade of international experience in bar, lounge, and event management. Proven ability to drive revenue growth, lead high-performing teams, and develop training programs that enhance service standards. Recognized for innovation, leadership, and consistent delivery of award-winning experiences.

Overview

14
14
years of professional experience

Work History

Training and Development Manager

Gibbons Hospitality
Whistler, Canada
04.2024 - Current
  • Lead training initiatives across multiple venues, fostering growth and career advancement.
  • Oversee onboarding processes and contribute to company culture enhancement.

Beverage Training Manager

Gibbons Hospitality
Whistler, Canada
09.2023 - 04.2024
  • Developed beverage service training programs and product knowledge modules.
  • Built and maintained strong relationships with liquor brands.
  • Participated in recruitment efforts for front-of-house staff.

General Manager

The Firerock Lounge
Whistler, Canada
09.2021 - 04.2024
  • Directed all operations including financial performance, events, and staff management.
  • Curated guest experiences, boosting customer loyalty and profitability.

Assistant General Manager

The Firerock Lounge
Whistler, Canada
05.2019 - 09.2021
  • Supported GM in day-to-day operations and led staff development.
  • Managed event execution and customer relations.

General Manager

Sundeck / Attiqa
Queenstown, NZ
08.2017 - 03.2019
  • Oversaw bar, restaurant, and rooftop operations.
  • Managed profit margins and inventory while leading hiring and training efforts.

Bar Manager

The Pit City Centre
Leeds, UK
08.2014 - 07.2015
  • Directed a busy nightlife venue, trained staff, and optimized stock and revenue control.

Supervisor

Trio Bar & Grill
Leeds, UK
06.2012 - 08.2014
  • Promoted events, led staff training, and hosted venue functions.

Promotions Worker

And What Event
Leeds, UK
09.2011 - 04.2012
  • Promoted nightlife events via social media and on-site marketing.

HR & Conferencing Assistant

François Consulting
Hertfordshire, UK
11.2011 - 02.2012
  • Supported HR functions and assisted with logistics for professional conferences.

Education

BA (Hons) - Events Management

Leeds Metropolitan University
UK

Skills

  • Hospitality & Venue Management
  • Training & Development
  • Event Planning & Execution
  • Team Leadership & Staff Development
  • Profit & Revenue Management
  • Liquor Brand Relations
  • Onboarding & HR Support
  • Customer Experience Optimization

Personal Information

  • Date of Birth: 02/20/92
  • Nationality: British & Canadian

Accomplishments

  • Best Innovator Award, Gibbons Hospitality, 2025
  • Best Bar in Queenstown, Glenfiddich Hospitality Awards, 2018, as GM at Sundeck
  • Best Bar in Cairns, Star Awards, 2017, as Head Bartender at Cotton Club
  • Best Manager, The Pit CC Bar, 2015
  • District & County Champion, 110m Hurdles, Track & Field
  • Club Records, 4 x100m relay & 110m Hurdles, Track & Field
  • South Of England Champion, School Rugby Team
  • School Team Captain, Basketball & Football
  • Multiple Player of the Year Awards, Football & Rugby

References

  • Chris Baddeley, Gibbons Hospitality, Canada, Canada, +1 604 722 1782
  • Stefano De Santis, Sundeck, New Zealand, New Zealand, +64 21 215 0701

Timeline

Training and Development Manager

Gibbons Hospitality
04.2024 - Current

Beverage Training Manager

Gibbons Hospitality
09.2023 - 04.2024

General Manager

The Firerock Lounge
09.2021 - 04.2024

Assistant General Manager

The Firerock Lounge
05.2019 - 09.2021

General Manager

Sundeck / Attiqa
08.2017 - 03.2019

Bar Manager

The Pit City Centre
08.2014 - 07.2015

Supervisor

Trio Bar & Grill
06.2012 - 08.2014

HR & Conferencing Assistant

François Consulting
11.2011 - 02.2012

Promotions Worker

And What Event
09.2011 - 04.2012

BA (Hons) - Events Management

Leeds Metropolitan University

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