Miles Creighton

• Increased sales team performance by developing and implementing comprehensive training programs.
• Enhanced employee retention through the creation of a supportive and engaging training environment.
• Streamlined onboarding processes for new sales representatives, ensuring faster integration into the team.
• Facilitated sales workshops and seminars, fostering a culture of continuous learning and improvement within the organization.
• Evaluated the effectiveness of training programs through regular assessment, making adjustments as needed for optimal results.
• Improved overall sales results by providing ongoing coaching and feedback to individual team members.

Represented the Sales team during implementation of new ERP (Enterprise Resource Planning) system.

Made sure the system had the functionality that the sales team required.

Developed training materials and job aides

Facilitated training in each or the regions.

Provided functional support during the Go Live phase of project.

• Strengthened client relationships through regular communication and personalized account management strategies.
• Developed customized solutions for unique client needs, enhancing their satisfaction with our products and services.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Maintained database systems to track and analyze operational data.
• Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.

• Boosted customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high-volume calls, effectively handling customer inquiries and complaints.
• Assisted customers with product selection, providing in-depth knowledge of features and benefits.
• Leveraged CRM software to track leads and manage the sales pipeline effectively and efficiently.
• Organized product demonstrations for potential clients to showcase the value proposition of offered solutions.
• Participated in trade shows and industry events as a knowledgeable company representative promoting brand awareness within target markets.
• Contributed to team objectives in fast-paced environment.