Miles Agee
Los Angeles
Summary
Dynamic film and television creator with expertise in acting, screenwriting, and producing. Utilizes strong background in customer service and team leadership to develop engaging narratives and foster collaboration, resulting in successful projects and heightened audience engagement.
Overview
6
6
years of professional experience
Work History
Retail Keyholder
Wittmore
Los Angeles
08.2024 - Current
- Ensured store security and compliance through effective opening and closing procedures.
- Assisted customers in product selection and inquiries, improving overall service experience.
- Resolved customer issues promptly, increasing satisfaction and encouraging repeat business.
- Managed inventory and organized merchandise displays, enhancing product visibility and appeal.
- Monitored sales floor activities to uphold a positive shopping environment.
- Trained new staff on store policies and operational procedures to ensure consistency.
Guest Experience Team Leader
lululemon
08.2021 - Current
- Led guest experience team, developing staff through performance management to enhance service delivery for 37 guests per hour.
- Enhanced guest satisfaction by implementing personalized service initiatives and addressing customer concerns promptly.
- Streamlined operations to ensure timely assistance for guests during check-in and check-out.
- Developed standard operating procedures to maintain consistency in guest services across the team, resulting in increased positive feedback from customers.
- Analyzed guest feedback data via Medallia to identify improvement trends, informing targeted staff training programs.
- Delivered reliable assistance to guests throughout each 8-hour workday.
Personal Trainer
Equinox
07.2023 - 08.2024
- Developed personalized workout plans to improve fitness levels of high-profile clients.
- Increased client retention by maintaining consistent communication, motivation, and support.
- Increased personal training revenue by promoting additional services to existing clients.
- Improved gym member satisfaction through tailored personal consultations and engaging group training sessions.
- Created a positive workout environment through professional demeanor and upbeat energy.
Guest Services Coordinator
Lake Austin Spa Resort
10.2020 - 08.2021
- Welcomed guests, creating a positive first impression of hotel and spa.
- Handled check-ins and check-outs for 80 guests daily, assigning rooms, administering keys, and addressing inquiries.
- Enhanced guest satisfaction by efficiently addressing and resolving concerns in a timely manner.
- Coordinated with housekeeping staff to ensure rooms were prepared promptly and met quality standards.
- Gathered high-profile client information during initial phone calls while maintaining confidentiality.
Education
Bachelor of Arts - Acting
University of Texas At Austin
Austin, TX05-2020
Skills
- Inventory management
- Sales strategies
- Promotional planning
- Customer service
- Task delegation
- Team management
- Cross-functional collaboration
- Adaptability and flexibility
- Inventory management
Timeline
Retail Keyholder
Wittmore
08.2024 - Current
Personal Trainer
Equinox
07.2023 - 08.2024
Guest Experience Team Leader
lululemon
08.2021 - Current
Guest Services Coordinator
Lake Austin Spa Resort
10.2020 - 08.2021
Bachelor of Arts - Acting
University of Texas At Austin