Milenia Carreon
Los Angeles
Summary
As an Agency Relations Supervisor at the Los Angeles Regional Food Bank, I have demonstrated a strong track record of success in team management and customer service. I excel in training team members and resolving complex problems, which has significantly enhanced operational productivity and overall satisfaction. My ability to communicate effectively with diverse stakeholders, coupled with strategic project planning, has been instrumental in creating a collaborative environment. This approach not only fosters teamwork but also drives success across our initiatives, ensuring that we meet the evolving needs of the communities we serve. I am committed to empowering my team and optimizing our processes to maximize impact and efficiency.
Overview
8
8
years of professional experience
Work History
Agency Relations Supervisor
Los Angeles Regional Food Bank
01.2024 - Current
- Utilized strong leadership and problem-solving skills to maintain team efficiency and improve customer satisfaction by promptly addressing inquiries and concerns.
- Increased team productivity by implementing efficient workflows and setting clear expectations.
- Resolved conflicts quickly to promote a harmonious work environment and enhanced communication through regular meetings and open dialogue.
- Demonstrated commitment to organizational values, collaborated with other departments to achieve goals,
- developed a comprehensive training for new hires,
- Optimized scheduling for coverage while balancing customer service
- Assigned annual field visits and secret shopper responsibilities,
- conducted site approvals,
- processed monitor reports from team members
- managing complaints and follow-ups.
TEFAP Specialist
Los Angeles Regional Food Bank
02.2021 - 12.2023
- Followed all program policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time
- Overlooked TEFAP (USDA Commodities program)
- processed monthly reports
- updated agency records
- field visits
- Provided training to partner agency in regard to the program
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
- ensure that all participating partner agencies were in compliance
- sent out notices as they were received by CDSS
- monthly trainings
Agency Relations Coordinator
Los Angeles Regional Food Bank
01.2017 - 01.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for partner agencies
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Provided language translation services for customer service inquiries.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- processed reports
- conducted trainings in person
- field visits
Education
Associate of Science - Nursing
Cypress College
Cypress, CAGED -
ABC Adult School
Cerritos, CA11-2016
Skills
- Training
- Goal oriented
- Staff management
- Customer service
- bilingual
- Policy enforcement
- Decision-making
- Project planning
- Complex Problem-solving
- Public speaking
- Team building
- Verbal and written communication
- Processes and procedures
- Documentation and reporting
- Project management
Accomplishments
- Used Microsoft Excel to develop tracking spreadsheets.
- Supervised team of 7 staff members.
- Documented and resolved internal and external complaint which led to positive results.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Agency Relations Supervisor
Los Angeles Regional Food Bank
01.2024 - Current
TEFAP Specialist
Los Angeles Regional Food Bank
02.2021 - 12.2023
Agency Relations Coordinator
Los Angeles Regional Food Bank
01.2017 - 01.2021
Associate of Science - Nursing
Cypress College
GED -
ABC Adult School
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