Summary
Overview
Work History
Education
Skills
Timeline
Generic

MILENA TROFIMOW

Vancouver,BC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent at costumer communications.

Overview

11
11
years of professional experience

Work History

Front of House Team Member

House Concepts
08.2023 - Current
  • Established welcoming atmosphere by greeting each guest warmly.
  • Sales of in house clothing line
  • Marketing
  • Organizing the daily schedule

Assistant Manager

Jaybird Studios
03.2023 - 05.2023
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Interviewed, recruited and trained new staff
  • Helped Company to improve operations


Guest Experience Member

Jaybird Studios
10.2022 - 03.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Recommended products to customers, thoroughly explaining details.
  • Responded proactively and positively to rapid change.

Prenatal Yoga Instructor

self employed
07.2017 - 07.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Birth Doula

self employed
08.2017 - 06.2022
  • Met with mothers to design individualized birth plans in terms of health concerns, birthing desires and potential problems.
  • Promoted benefits of breastfeeding and offered education on proper positioning, latching and breast care.
  • Watched vital signs, checked for comfort levels and monitored emotional states of mothers before, during and after labor.
  • Checked general and mental health and overall comfort of mothers in prenatal appointments.

Chiropractic Office Assistant

Vancouver Muscle Doctor
02.2017 - 03.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict guidelines to protect patient privacy.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Received, recorded and filed medical payments by check, cash and credit card.
  • Bookkeeping and scheduling


Project Management

Hofgut Dagobertshausen
10.2014 - 01.2017
  • Worked with senior project managers to assist with day-to-day functions
  • Assisted project managers by tracking, organizing and analyzing project financial information
  • Maintained open communication by presenting regular updates on project status to customers
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.

Manager

Aroma Espressobar
04.2013 - 01.2017
  • Client Requirements
  • Multitasking and Time
  • Management
  • Interpersonal
  • Communication Skills

Education

Birth Doula Training
New York
07.2017

Pre And Postnatal Vinyasa -

Dophin Method
Ubud, Bali
06.2017

Ashtanga Yoga Instructor -

Akshi Yogashala
Rishikesh, India
09.2016

International Baccalaureate -

Freie Waldorf Schule
Marburg
06.2015

High School Diploma - undefined

South Elgin High School
South Elgin, IL
06.2012

Skills

  • Relationship and Community Building
  • Course Development
  • Alignment Coaching and Guidance
  • Coaching and Motivating
  • Safety Procedures
  • Family Education
  • Postpartum Care
  • Customer Relationship Management
  • Time Management
  • Staff Training
  • Staff Management
  • Staff Supervision
  • Employee Performance Evaluations
  • Hiring and Training
  • Fluent in English and German, intermediate French and Spanish
  • Familiar with MarianaTek, MindBody, JaneApp

Timeline

Front of House Team Member

House Concepts
08.2023 - Current

Assistant Manager

Jaybird Studios
03.2023 - 05.2023

Guest Experience Member

Jaybird Studios
10.2022 - 03.2023

Birth Doula

self employed
08.2017 - 06.2022

Prenatal Yoga Instructor

self employed
07.2017 - 07.2022

Chiropractic Office Assistant

Vancouver Muscle Doctor
02.2017 - 03.2020

Project Management

Hofgut Dagobertshausen
10.2014 - 01.2017

Manager

Aroma Espressobar
04.2013 - 01.2017

Birth Doula Training

Pre And Postnatal Vinyasa -

Dophin Method

Ashtanga Yoga Instructor -

Akshi Yogashala

International Baccalaureate -

Freie Waldorf Schule

High School Diploma - undefined

South Elgin High School

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MILENA TROFIMOW