Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Milena Hozjan

Dunsford,ON

Summary

Accomplished Program Manager with a proven track record at The Salvation Army, enhancing client retention and program outcomes through effective coaching, mentoring, and complex problem-solving. Skilled in fostering teamwork and collaboration, significantly improving service delivery and staff performance. Expert in optimizing resources and advocating for community services, demonstrating exceptional attention to detail and customer focus.


Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.


Multi-tasking Team Leader well-known for executing successful, new program initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.


Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.


To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

25
25
years of professional experience

Work History

Team Lead/Supervisor - Catering

Avanti Events LTD
06.1999 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Program Manager of Residential Services

The Salvation Army Maxwell Meighen Centre - Men's
06.2001 - 03.2023
  • Improved client retention rates through consistent monitoring and evaluation of service delivery.
  • Maximized resource utilization by conducting thorough assessments of facility capacities and staffing requirements.
  • Evaluated program performance regularly, making necessary adjustments to ensure optimal results.
  • Managed budgets effectively, optimizing resource allocation to maximize program impact.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Analyzed trends and data to inform decision-making and program development.
  • Assessed community needs and identified resources for social and community service programs.
  • Collaborated with community members to develop and implement service initiatives.
  • Advocated for social and community service programs to increase awareness and funding.
  • Managed volunteer programs focused on providing community services to underserved populations.
  • Established and maintained relationships with key stakeholders.
  • Participated in community events to promote services and engage with public.
  • Partnered with local organizations to expand access to social and community services.
  • Researched best practices and developed strategies to improve program outcomes.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.
  • Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
  • Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
  • Participated in community events and met with local leaders to develop recreational activities for residents.
  • Communicated regularly with guardians of residents, answering questions and addressing concerns.
  • Coordinated services and therapy for residents and managed attendance for scheduled appointments.
  • Established strong relationships with community partners, expanding the reach of residential services.
  • Led cross-functional teams in achieving strategic goals, fostering a collaborative work environment.
  • Mentored junior team members, guiding them towards professional growth and skill development.

Education

GED -

The Salvation Army Maxwell Meighen Centre
Toronto, ON

No Degree - Human Services Counseling

George Brown College
Toronto, ON

Skills

    • Customer Focus
    • Coaching and Mentoring
    • Performance monitoring
    • Performance Improvement
    • Workplace Safety
    • Complex Problem-Solving
    • Mentoring
    • Work Planning and Prioritization
      • Attention to Detail
      • Team motivation
      • Team Supervision
      • Staff Training
      • Problem-Solving
      • Teamwork and Collaboration
      • Diversity and Inclusion
      • Complaint resolution

Languages

English
Full Professional
Slovenian
Native or Bilingual

Additional Information

Streets Needs Assessment Volunteer - In recognition received a thank you letter on be of the colleagues on City Council from Mayor John Tory in April 26th, 2018.

Timeline

Program Manager of Residential Services

The Salvation Army Maxwell Meighen Centre - Men's
06.2001 - 03.2023

Team Lead/Supervisor - Catering

Avanti Events LTD
06.1999 - Current

GED -

The Salvation Army Maxwell Meighen Centre

No Degree - Human Services Counseling

George Brown College
Milena Hozjan