Milena Benedetti
Toronto,ON
Summary
A seasoned professional with a proven track record at Del Property Management Inc., I excel in operational efficiency and relationship building.
Highly motivated administrative professional with experience in streamlining office operations and improving efficiency. Strong focus on team collaboration and achieving results, flexible with changing needs. Adept in managing schedules, coordinating meetings, and handling correspondence. Known for reliability, strong organizational skills, and effective communication.
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Administrative Officer
Del Property Management Inc.
04.2022 - Current
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
- Maintained inventory of office supplies and placed orders.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
Banquet and Restaurant Manager
Riviera Event Space
10.2015 - 12.2021
- Increased overall efficiency by streamlining the management of banquet and restaurant operations.
- Boosted revenue growth with targeted marketing campaigns and promotional events.
- Maintained high levels of cleanliness throughout venues by enforcing rigorous hygiene standards for both front-and back-of-house operations.
- Enhanced team performance by providing ongoing training and development opportunities for staff members.
- Ensured optimal customer experiences by effectively addressing and resolving complaints and concerns.
- Improved guest satisfaction by implementing innovative banquet and restaurant services.
- Implemented inventory control procedures for effective stock management, reducing waste and associated costs.
- Established a positive work environment by fostering open communication among team members and promoting teamwork.
- Supervised and mentored kitchen and serving staff.
- Motivated staff to perform at peak efficiency and quality.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Bar Manager
CENTRO VACANZE POKER
09.2010 - 09.2015
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Closed out cash register and prepared cashier report at close of business.
- Motivated staff to perform at peak efficiency and quality.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Restaurant Bar Owner
CAFFE'CHIC
05.2000 - 02.2010
- Established efficient workflow processes between kitchen staff members which reduced wait times during peak hours.
- Managed financial aspects of the business, including budgeting, profit/loss analysis, and cash flow management.
- Streamlined operations by implementing efficient inventory management systems and staff scheduling procedures.
- Enhanced employee performance through regular feedback sessions, performance evaluations, and recognition of accomplishments.
- Ensured compliance with all health and safety regulations through regular staff training sessions and rigorous inspections.
- Implemented effective cost control measures in areas such as food waste reduction, energy conservation, and supply chain management.
- Collaborated with local businesses for cross-promotions, enhancing visibility in the community and driving foot traffic to the establishment.
- Improved operational efficiency by evaluating staffing needs and adjusting schedules to meet demand while controlling labor costs.
- Expanded bar offerings to include craft beers and specialty cocktails tailored to customer preferences.
- Maintained a high standard of food quality by sourcing fresh, local ingredients and working closely with the kitchen team.
- Optimized seating arrangements based on reservations data to maximize guest comfort during busy periods.
- Managed payroll, daily deposits, and cost controls.
- Maintained positive relationships with local community and government officials.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Purchased food and cultivated strong vendor relationships.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
ISTITUTO TECNICO AGRARIO
ITALY06-2005
Skills
- Office management
- Operational efficiency
- Scheduling and calendar management
- Pre-shift walk-through
- Documentation and control
- Scheduling appointments
- Relationship building
- Employee scheduling
- Payroll
- Database administration
- Document control
- Schedule coordination
Languages
Italian
Native or Bilingual
Certification
limited license-CMRAO October 2022
reference
*Anthony Barone 416-880-9714 (restaurant Manager)
*Olga Khudiak 416-797-8510 (Manager Del P.)
Timeline
Administrative Officer
Del Property Management Inc.
04.2022 - Current
Banquet and Restaurant Manager
Riviera Event Space
10.2015 - 12.2021
Restaurant Bar Manager
CENTRO VACANZE POKER
09.2010 - 09.2015
Restaurant Bar Owner
CAFFE'CHIC
05.2000 - 02.2010
High School Diploma -
ISTITUTO TECNICO AGRARIO
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