Mildred Morelos
Vacaville
Summary
Adept at enhancing customer experiences and streamlining shipping operations, I leveraged my expertise in Microsoft Office and bilingual customer service at North Bay Distribution. My proactive approach resulted in surpassing customer satisfaction goals and optimizing inventory accuracy, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Customer Service
North Bay Distribution
03.2022 - Current
- Resolved guest inquiries punctually and politely for professional customer service.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly.
- Achieved consistent customer service excellence, maintaining positive attitude under pressure.
- Managed high call volume while maintaining exceptional customer service standards.
- Met customer service goals and exceeded customer expectations.
QC Inspector
North Bay Distribution
10.2017 - Current
- Conducted final inspections on completed products prior to shipment, ensuring customer satisfaction with delivered goods.
- Inspected products, components, and materials for defects and compliance with tolerance standards.
- Improved product quality by conducting thorough inspections and identifying nonconformances.
- Documented findings and generated reports with data and recommendations.
Shipping and Receiving
North Bay Distribution
10.2017 - Current
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Coordinated shipping and receiving processes for inventory deliveries, verifying accuracy of shipments against purchase orders while minimizing discrepancies or delays.
- Coordinated logistical aspects such as shipping and receiving processes thus guaranteeing accurate inventory control.
- Coordinated shipping and receiving operations while maintaining meticulous documentation for accountability purposes.
- Ensured timely fulfillment of customer orders by working closely with shipping and receiving departments to expedite the delivery process.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Verified shipping and receiving counts matched picking and purchase order documents.
- Streamlined order fulfillment processes, coordinating with shipping and receiving teams to ensure timely delivery of goods to customers.
- Verified accuracy of shipping and receiving documents and maintained records.
Cashier
Marshalls
08.2022 - 02.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Warehouse Worker
Amazon
09.2021 - 02.2022
- Collaborated with team members to establish best practices for the scanning process, increasing overall productivity.
- Assisted in training new employees on scanner usage, contributing to a skilled workforce.
- Ensured timely completion of scanning projects by prioritizing tasks and following strict deadlines.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
Don Antonio Lugo Hight School
Chino, CA05.2013
Skills
- Retail sales customer service
- Inbound customer service
- Client relations and customer service
- Customer service in Spanish
- Shipping and Receiving Familiarity
- Microsoft outlook, word, and Excel
Languages
Spanish
Full Professional
Timeline
Cashier
Marshalls
08.2022 - 02.2023
Customer Service
North Bay Distribution
03.2022 - Current
Warehouse Worker
Amazon
09.2021 - 02.2022
QC Inspector
North Bay Distribution
10.2017 - Current
Shipping and Receiving
North Bay Distribution
10.2017 - Current
Don Antonio Lugo Hight School
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