Mildred Koko
Abbotsford
Summary
Dedicated and self motivated processing manager with focus in customer service backed with over seven (7) years of experience in managing large teams and clients. Excellent people management skills with experience in performance monitoring, collaborative leadership, and cost and time management.
Overview
8
8
years of professional experience
Work History
Processing Manager
Apexlyne Consulting Inc.
09.2019 - Current
- Develop and implement process improvement initiatives.
- Manage clients inquires and their personal information.
- Analyze current processes and identify areas for improvement
- Design and implement new processes to increase efficiency and productivity
- Manage process documentation and ensure compliance with company standards and with IRCC policies
- Collaborate with cross-functional teams to implement process changes
- Train employees on new processes and procedures
- Monitor and measure process performance and report on progress
- Identify and mitigate process risks and issues
Customer Care
Panago Head Office
01.2017 - 07.2019
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Education
Business Administration Management -
Sprott Shaw College
Abbotsford, British Columbia07-2025
Bachelor of Arts - undefined
University of the Fraser Valley
Abbotsford, British Columbia01.2016
Skills
- Leadership skills
- Communication skills
- Strong interpersonal skills
- Planning
- Budgeting
- Office management
- Human resource administration
- Cross-Functional Collaboration
- Project Management
- Risk Management
- Strong organizational skills
- Microsoft Word
- Microsoft PowerPoint
- Adobe PDF
- Microsoft Excel
- Zoom
Timeline
Processing Manager
Apexlyne Consulting Inc.
09.2019 - Current
Customer Care
Panago Head Office
01.2017 - 07.2019
Bachelor of Arts - undefined
University of the Fraser Valley
Business Administration Management -
Sprott Shaw College
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