Mildred Gomez
Riverside
Summary
Dynamic Medical Assistant with extensive experience at Grand Medical Associates, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance clinic efficiency and improve patient outcomes through effective communication and compassionate care. Bilingual in English and Spanish, adept at insurance verification and fostering a positive patient experience.
Overview
19
19
years of professional experience
Work History
Medical Assistant
Grand Medical Associates
07.2010 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Increased efficiency in office by implementing digital filing system for patient records.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Collected and documented patient medical information such as blood pressure and weight.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Bindery Helper
Sinclair Printing Company
06.2006 - 02.2009
- Assisted in reducing downtime by performing routine equipment maintenance and troubleshooting issues.
- Participated in ongoing training and skill development opportunities to stay current with industry best practices and improve job performance.
- Supported on-time order fulfillment by efficiently packaging, labeling, and shipping completed projects.
- Expedited project completion times by assisting machine operators with setup, adjustments, and breakdowns as needed.
- Trimmed book edges using cutting machines and hand cutters.
- Checked final products for quality and durability, ensuring high-quality and long-lasting work.
- Stitched and glued endpapers and bindings to secure final products.
Education
Medical Assistant Certificate - Medical Assistant
Americana College
Los Angeles, CAAssociate of Arts - Business Management -Accounting
LA College International
Los Angeles, CALos Angeles Senior High School
Los Angeles, CASkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Insurance verification
- Professionalism and ethics
- Fluent in English/ Spanish
- OB/GYN procedures
- Payment collection
- Valid CA driver's license
- Insurance authorizations
Timeline
Medical Assistant
Grand Medical Associates
07.2010 - Current
Bindery Helper
Sinclair Printing Company
06.2006 - 02.2009
Medical Assistant Certificate - Medical Assistant
Americana College
Associate of Arts - Business Management -Accounting
LA College International
Los Angeles Senior High School
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