Anmol Kaur
Winnipeg,MB
Summary
I want a highly rewarding career where I can use my skills and knowledge to help the organization and my co-workers to be successful. Resourceful loss prevention officer and security management professional with over 2 years of experience maintaining secure environments while providing effective security presence and visible deterrent to crime. Personable leader to monitor rule infractions, detect suspicious activities and minimize threats. Forward-thinking emergency response specialist. Remains calm during stressful situations.
Overview
8
8
years of professional experience
Work History
Loss Prevention Officer
Walmart
Winnipeg, MB
05.2021 - Current
- Creating and maintaining a secure work environment for all associates, shoppers, and Vendors by making daily patrols of the facility
- Making necessary arrests everyday (shop lifting/Fraud)
- Also, by using short circuit television systems and keeping them running in proper working order.
- Prepared security reports to document and log theft, accidents and safety violations.
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Used computers and software to generate concise reporting.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Completed security forms to document losses of property or personal injury.
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Patrolled perimeter of property to observe and identify potential security risks and undesirable conditions
- Responded to crowd control situations to maintain safe environment.
- Responded calmly and promptly to emergency conditions, safety hazards and threats to life or property.
- Investigated complaints and concerns to remedy unsafe situations.
- Escorted undesirable persons off property to minimize security violations.
- Monitored employees entering and leaving property, inspecting parcels or packages.
- Circulated among visitors, patrons and employees to preserve order and protect property.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions and disposition.
- Implemented both individual and group training for executive and loss prevention personnel.
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls for help.
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise.
- Calculated response to detected theft attempts on basis of age and behavior of suspected perpetrator, erring on side of caution to insulate company from liability.
- Furnished insights and collaborated with leadership to develop loss prevention policies and initiatives.
Customer Service Representative
Walmart
Winnipeg, MB
01.2021 - 05.2021
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanour.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Security Officer
Paladin Security
06.2019 - 01.2021
- Authorized entrance papers and granted or denied entrance to building
- Identified and challenged potentially unauthorized individuals for screening and detention to prevent access to restricted areas.
Tandoori Flame restaurant
06.2018 - 03.2019
- Capacity to finish the due dates in a quiet way
- Reliable, strategic, and helpful cooperative person
- Eager with the capacity to play out the work under unpleasant conditions
- Comfortable with essentials of PC
- Email: kanmol0299@gmail.com
- Server, Communicate organizational needs
- Provide guidance, support, identify development needs and manage the flow in the busy hours.
Education
Associates of Arts - Arts
Columbia College
Vancouver, BC08.2020
Diploma - General Studies
Associate of Arts -
Skills
- Brilliant relational abilities both oral and composing
- Discuss well with all age bunches, youngsters, companions, grown-ups, and seniors
- Conflict Resolution
- Risk Management
- Investigation and Interrogation
- CCTV Systems
- Critical Thinking
- Friendly, Positive Attitude
- Training & Development
- Active Listening
- Reliable & Trustworthy
- First Aid/CPR
- Customer Service
- Team Management
- Good Work Ethic
- Supervision & Leadership
- Planning & Organizing
- Organizational Skills
- Computer Skills
- People Skills
Languages
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Full Professional
Timeline
Loss Prevention Officer
Walmart
05.2021 - Current
Customer Service Representative
Walmart
01.2021 - 05.2021
Security Officer
Paladin Security
06.2019 - 01.2021
Tandoori Flame restaurant
06.2018 - 03.2019
Associates of Arts - Arts
Columbia College