Milana Kokkozova
Toronto,ON
Summary
Responsive team leader with strong retail and customer service background combined with motivational and encouraging style. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Bridal Sales Consultant
Avenue 22 Bridal
Toronto, ON
03.2022 - Current
- Assisted brides in selecting their wedding gowns, veils, and accessories.
- Conducted pre-calls, follow-up calls/emails, and maintained clients to bring them back in to close sale.
- Top sales consultant constantly meeting sales quota and targets.
- Ensured all sales were completed accurately and efficiently, according to company policies.
- Managed customer inquiries in a professional manner, resolving any issues that arose promptly.
- Tracked inventory levels on a daily basis and communicated needs for restocking items when necessary.
- Created promotional materials such as brochures, posters, flyers., for upcoming events or new products and services offered by the store.
- Performed administrative tasks such as filing paperwork, answering phone calls, responding to emails.
- Advised brides on styling options based on their body type and desired look.
- Sized dresses according to clients wishes.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Assitant Manager, Stock/Lead Visual Merchandiser
Suzy Shier
Toronto, Ontario
10.2019 - 08.2023
- Enhanced store and display appearance utilizing seasonal promotions and trends to drive strategy.
- Documented daily production levels, materials use and special incidents to keep management informed of all activities.
- Presented updated floor plans and design strategy to store management.
- Organized appealing and engaging displays to capture customer interest and drive revenue growth.
- Delegated daily tasks to team members to optimize team productivity.
- Calculated hourly sales, Unit Per Transaction, Dollars Per Transaction, and sales plan for the day.
- Sold membership cards and had amazing email capture results from communicating in a way customers understand and appreciate.
- Counted, sorted and stacked finished pieces for easy access.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service, and resolving customer issues.
- Open and closed store including all procedures.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
Deputy Returning Officer
Elections Canada
Toronto, ON
09.2021 - 09.2021
- Prepared equipment for voting and maintained operations throughout voting hours.
- Provided ballots to registered voters and instruction on proper voting methods.
- Evaluated address information, identifying cards and registration paperwork for each voter.
- Completed new voter registrations for district residents.
- Watched members of public and candidates for compliance with applicable regulations.
- Closed polling location at end of voting period to calculate and organize final amount of votes.
- Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
Sales Associate
Globo Shoes
Toronto, ON
06.2019 - 08.2020
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Helped customers update accounts, sign up for new services and take advantage of special offers.
- Helped customers find specific products, answering questions and offering advice.
- Troubleshoot and resolved issues with cash registers, card scanners and printers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Selected appropriate parts for different shoes and client wishes based on accessibility, inventories and designs.
- Attached accessories and other details to achieve client satisfaction and meet original shoe designs.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Replenished inventory with focus on addressing customer needs.
- Updated signage to reflect current prices and help promote target merchandise.
- Prepared products for sales floor by adding tags and readying pallets or restocking.
Sales Associate
Old Navy
Toronto, ON
11.2017 - 12.2018
- Evaluated and processed customer returns and helped customers make alternate sections.
- Achieved target insurance plan sales through up-selling techniques.
- Assisted customers by finding needed items and checking inventory for items at other locations.
- Contributed to team objectives by exceeding sales goals and customer satisfaction ratings.
- Met with customers to understand needs, recommend products and offer services that aligned with individual desires and needs.
- Leveraged persuasive communication skills to convince customers to make purchases.
- Described merchandise and explained product operation to customers.
- Completed purchases with cash, credit and debit payment methods.
- Contacted other store locations to locate items to meet customer needs.
- Met incoming customers and provided immediate assistance.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Handled all situations with ease and remained calm, even when interacting with difficult or irate individuals.
- Organized and displayed items in visually appealing manner.
- Retrieved alternate items and sizes for customer.
Student Volunteer
Syme Woolner Neighbourhood & Family Centre
Toronto, ON
04.2019 - 06.2019
- Answer phones, respond to customer inquiries and transfer calls to appropriate staff members.
- Cultivate professional relationships with guests through active response, dedicated assistance and people skills, improving customer retention by 10%.
- Schedule meetings for internal personnel, partners and clients.
- Developed and implemented activities and special events.
Youth In Policing Initiative
Toronto Police Service Headquarters
Toronto, ON
09.2017 - 12.2017
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments.
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations.
- Worked by Police Officer's side and efficiently completed tasks at hand.
- Attended community events and represented the Toronto Police in a professional and effective manner.
- Worked with various people from different communities.
- Actively engaged in tasks given and worked with team members to accomplish goals and produce expected result.
- Contributed necessary assets to the ice hockey program where Police officers & kids in the community played ice hockey together.
Education
High School Diploma -
York Memorial Collegiate Institute
Toronto, ON2019
Skills
- High-energy attitude
- Effective team player
- Teamwork
- Sales expertise
- Cash register operation
- Interpersonal communication
- Retail merchandising expertise
- Accurate money handling
- Customer assistance
- Independent judgment
- Approachable
- Strong communication skills
- Excellent multi-tasker
- Loss prevention
- Reliable and dependable
- Cheerful and energetic
- Flexible
- Excellent time management
- Organized
Certification
- Certificate for First Aid & CPR Training.
Cooperative Education Work Experience
Old Navy Retail Associate (Oct. 2017 - Jan. 2018)
110 hours completed
●Customer Service
●Folding, keeping store clean, sorting
●In charge of fitting rooms
●Answering phone calls
●Loss prevention
Syme Woolner Neighbourhood & Family Centre (Feb. 2018 - June 2018)
110 hours completed
●Receptionist tasks
●Typing up documents
●Faxing, Photocopying, Printing
●Work with Microsoft word & Excel
●Customer Service
Timeline
Senior Bridal Sales Consultant
Avenue 22 Bridal
03.2022 - Current
Deputy Returning Officer
Elections Canada
09.2021 - 09.2021
Assitant Manager, Stock/Lead Visual Merchandiser
Suzy Shier
10.2019 - 08.2023
Sales Associate
Globo Shoes
06.2019 - 08.2020
Student Volunteer
Syme Woolner Neighbourhood & Family Centre
04.2019 - 06.2019
Sales Associate
Old Navy
11.2017 - 12.2018
Youth In Policing Initiative
Toronto Police Service Headquarters
09.2017 - 12.2017
High School Diploma -
York Memorial Collegiate Institute
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