Milana Gioia
Sault Ste. Marie,Canada
Summary
Successful track record in fast-paced dining environments. Known for providing top-notch customer service, maintaining cleanliness standards, and skillfully managing table turnover to increase efficiency. Demonstrated ability to handle high-pressure situations while ensuring high level of customer satisfaction. Contributed significantly to improved customer retention rate in previous role through consistent delivery of quality service.
Overview
3
3
years of professional experience
Work History
Venue Waitress
The Machine Shop
06.2023 - Current
- Collaborate with Kitchen staff and management to ensure smooth service at events and ensure guests have a pleasant experience.
- Ensured seamless appetizer service to guests at cocktail receptions.
- Serve family style or plated dinners for large events and clearing tables throughout the night.
Barista
Gelato Mill/Starbucks
06.2023 - Current
- Handling the cash till float and operating cash register to accurately process customer transactions.
- Managing daily tasks, as well as completing store opening and closing procedures.
- Prepare and serve a variety of coffee and tea beverages according to established recipes and customer preferences.
Coach
705 Athletics
08.2023 - 08.2024
- Provide guidance, support, and instruction to kids ages 6 – 15.
- Help individuals improve their skills, performance, and achieve their goals.
- Trusted key holder of 705 Athletics Venue.
Cashier
Metro Grocery Store
06.2022 - 06.2023
- Friendly service and accuracy in handling customer transactions at check out.
- Scan, bag, and load purchases; process cash, debit, credit card and coupon transactions.
- Manage daily till opening and closing procedures.
Education
-
Korah Collegiate
true02.2025
Skills
POS system Microsoft Word Excel Office 365 Onedrive Outlook PowerPoint Google Docs Google Slides Pro Create AI
Awards Certificates
- Worker Health and Safety Certified, 2025
- 705 Athletics most dedicated athlete, 2024
- First Aid/CPR, 2024
- Customer Service Certified, 2023
- WHMIS Certified, 2023
- 705 Athletics most improved athlete, 2023
- Initiative Award – Our Lady of Lourdes School, 2020
- St. John’s Ambulance Babysitter Course, 2019
Volunteer Experience
- Maddy’s Mighty Mutts, 08/2024, Assigned dogs to be responsible for taking care of for the day, which included letting them go outside, and walking them.
- Coaches Assistant, Boys U9 Jr. United Soccer Program, 01/2019, 04/2019, Set up skill training drills, Supervised and assisted with running drills, Provided role modelling to motivate children to put forth their best effort and improve their athletic performance
Extracurricular Activities
705 Athletics, 09/2022, 08/2024, Competitive Cheerleading Team member Steel City Ignite, 09/2021, 09/2022, Competitive volleyball team player
References
Available Upon Request
Timeline
Coach
705 Athletics
08.2023 - 08.2024
Venue Waitress
The Machine Shop
06.2023 - Current
Barista
Gelato Mill/Starbucks
06.2023 - Current
Cashier
Metro Grocery Store
06.2022 - 06.2023
-
Korah Collegiate
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