Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Milan Patel

Milan Patel

Moncton,NB

Summary

District manager at Shoppers Drug Mart dedicated to achieving World class operational excellence through effective stakeholder collaboration. Expertise in financial analysis, customer and patient experience improvement, and driving business growth. Solid retail management experience with a focus on measurable results and team leadership.

Overview

7
7
years of professional experience
1
1
Certification

Work History

District Manager

Shoppers Drug Mart
Moncton, New Brunswick
04.2024 - Current
  • Established financial targets and strategic direction for each store in region through annual planning.
  • Collaborated with Associates and store management to coach, guide, and enhance daily operations.
  • Conducted regular store visitations to evaluate strategic plan execution, marketing, and merchandising adherence.
  • Analyzed sales data and P&L statements to assess financial performance and identify growth opportunities.
  • Monitored business systems in each location to recommend improvement initiatives.
  • Created and communicated action plans for efficient implementation of corporate initiatives.
  • Developed operational methodologies to enhance customer service, visual merchandising, and processes.
  • Regularly communicated with Associates and management to address issues and provide actionable recommendations.

Front Store Manager

Shoppers Drug Mart 917
Toronto
03.2020 - 04.2024
  • Responsible for managing day-to-day operations of the business, as well as setting customer service standards, and maintaining service levels to achieve financial goals.
  • Coach the team on new Continuous Improvement initiatives such as Auto-Replenishment Initiative (ARI), Backroom Inventory Management (BIMI), Self-Checkout SCO, Merchandise Management System (MMS) updates as well as existing processes to drive efficiency.
  • In charge of Human Resources duties such as hiring, scheduling, training, performance management, employee engagement, as well as maintaining wage administration within SPLH guidelines through Activity Based Scheduling (ABS).
  • Monitor KPI's on a daily, weekly and periodic basis by utilizing tools such as Field-force, Inmoment, FSM monitoring report and MMS. Identify discrepancies/opportunities and develop action plans to address concerns.
  • Liaised with District Manager and redesigned backroom layout to improve store image, inventory flow and drive efficiency.

Front Store Manager

Shoppers Drug Mart 1537
Thornhill
05.2018 - 03.2020
  • Championed day-to-day operations of the business while driving customer satisfaction and store profitability.
  • Led initial implementation of BIMI, coached the staff on how to utilize various MMS enhancements and improved operational efficiency.
  • Monitored key financial data such as sales, shrink, profitability, expenses etc. Identified areas of opportunity and developed action plans.
  • Planned and executed a major in-store renovation in collaboration with the District Manager to introduce full size planograms and improve service levels, that boosted foot traffic thus, increasing sales.
  • Established a strong relationship with businesses within the mall and organised collaborative events to drive an influx of customers.

Education

Diploma - Business Administration-International Business

Centennial College
Toronto
12.2015

Aga Khan High School -

Aga Khan High School
Kampala, Uganda
12.2012

Skills

  • Financial analysis
  • Strategic planning
  • Inventory management
  • Performance monitoring
  • Data-driven decision making
  • Operational efficiency
  • Team leadership
  • Effective communication
  • Problem solving
  • Coaching and mentoring
  • Relationship building

Certification

  • LEAD program - Assistant Front Store Manager, 07/01/16
  • LEAD program - Front Store Manager, 03/01/18

Timeline

District Manager

Shoppers Drug Mart
04.2024 - Current

Front Store Manager

Shoppers Drug Mart 917
03.2020 - 04.2024

Front Store Manager

Shoppers Drug Mart 1537
05.2018 - 03.2020

Diploma - Business Administration-International Business

Centennial College

Aga Khan High School -

Aga Khan High School

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Milan Patel