Milan Patel
Surrey,BC
Summary
A very organized, detail-oriented, and fast-paced professional with experience working as an Executive Chemical Engineer and Guest Service Associate. Capable of handling multiple tasks at the same time while delivering excellent customer service as well as working efficiently with a team of professionals.
Overview
7
7
years of professional experience
Work History
Guest Service Associate
Otter Co-op Retail Centre
01.2023 - Current
- Managed front desk operations, ensuring smooth and pleasant guest experience.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at end of each shift.
- Handle duties including signing up new customers, retrieving customer data and presenting relevant product information.
- Trained in Lotto operations and experienced in selling tobacco products, adhering to all regulatory guidelines.
- Memorized entire line of company products and services, including prices and special discounts.
- Provided basic technical support for guests on wide range of company products and resolving issues.
- Remained courteous and calm, even during moments of customer dissatisfaction.
Executive Chemical Engineer
Colourtex Industries Private Ltd
09.2019 - 10.2022
- Developed and maintained partnerships with stakeholders, suppliers, and subcontractors to ensure desired results were achieved on schedule.
- Identify and resolve operational issues to maintain standard operating procedures and ensure project success.
- Support junior chemical engineers to build practical knowledge of applications of chemical processes and production technique.
- Led team of operators in manufacturing Specialty Chemicals with focus on safety, quality, and delivery.
- Managed production of chemicals with customer specifications while ensuring safety and well-being of team members.
- Coordinated transportation of raw materials and finalized products.
Summer Internship
Gujarat Narmada Valley Fertilizers & Chemicals Ltd
06.2017 - 06.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Post-Baccalaureate Diploma in Operations and Supply Chain Management -
Kwantlen Polytechnic University
Surrey, BCBachelor's in Chemical Engineering -
Gujarat Technological University
Gujarat, IndiaSkills
- Efficiency and Accuracy
- Quality Management
- Operations Management
- Inventory Management
- SAP
- ERP
- Microsoft Office 365
- Google Workplace
- Inspection
- Basic Math
- Patience
- Punctuality
- Team Player
- Friendliness
- Attention to Detail
- Physical Endurance
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Guest Service Associate
Otter Co-op Retail Centre
01.2023 - Current
Executive Chemical Engineer
Colourtex Industries Private Ltd
09.2019 - 10.2022
Summer Internship
Gujarat Narmada Valley Fertilizers & Chemicals Ltd
06.2017 - 06.2017
Post-Baccalaureate Diploma in Operations and Supply Chain Management -
Kwantlen Polytechnic University
Bachelor's in Chemical Engineering -
Gujarat Technological University
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