Milan Novicic
Vancouver,BC
Summary
I am an experienced Manager with extensive experience managing teams, schedules, and daily workflows in a high-volume environment. Currently leading the Receiving Department at Canadian Tire Store 604, ensuring seamless operations, regulatory compliance, and high service standards while supporting cross-departmental stakeholders. Known for professionalism, strong interpersonal skills, and the ability to handle time-sensitive requests, resolve issues efficiently, and maintain clear communication with staff and leadership. Adept at training, coaching, and supporting teams while delivering a positive experience for internal and external clients.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
Receiving Manager
Canadian Tire
Vancouver, Canada
06.2023 - Current
- Lead day-to-day operations for a high-volume receiving department, ensuring workflow efficiency, accuracy, and compliance with company policies and health & safety standards.
- Supervise, train, and coordinate a cross-functional team, providing clear direction, coaching, and support to maintain high performance and service standards.
- Maintain consistent communication with store leadership to resolve issues, adapt to changing priorities, and drive continuous improvement.
- Support store management by contributing to sales initiatives through product promotion and positive customer engagement when required.
Sales Associate
Canadian Tire
Vancouver, Canada
03.2022 - 06.2023
- Delivered exceptional customer service, consistently receiving positive feedback from clients and contributing to a welcoming store experience.
- Merchandised multiple departments, showcasing key products and promotions to drive sales and enhance customer engagement.
- Supported team cohesion and collaboration, fostering a positive work environment and contributing to overall store success.
Logistics and Receiving Associate
Canadian Tire
Vancouver, Canada
11.2018 - 02.2022
- Reorganized over 1,000 m2 (10,000 sq. ft) of warehouse space, to keep pace with demand.
- Worked in Receiving and Adjusting Departments, meeting deliveries, filing claims and reports.
Assistant Manager
Vitko Resort
Gornja Trepča, Serbia
04.2014 - 10.2018
- Satisfying customer's requirements and expectations while maintaining relationships through excellent customer service.
- Administrating business plan, budget and also maintenance of the building.
Education
Bachelor of Applied Studies - Management
Belgrade Business and Arts Academy of Applied Studies
Belgrade, Serbia06.2021
Skills
- Team Leadership
- Customer Service Excellence
- Strategic & Operational Vision
- Training & Coaching
- Policy & Compliance
- Clear Communication
- Problem Solving
- High-Volume Multitasking
Awards
Manager of the Year 2024, Canadian Tire Store 604
Certification
Emergency First Aid for Industry (OFA
Level 1 Equivalent) (expiry: March,
2027)
Level 1 Equivalent) (expiry: March,
2027)
Timeline
Receiving Manager
Canadian Tire
06.2023 - Current
Sales Associate
Canadian Tire
03.2022 - 06.2023
Logistics and Receiving Associate
Canadian Tire
11.2018 - 02.2022
Assistant Manager
Vitko Resort
04.2014 - 10.2018
Bachelor of Applied Studies - Management
Belgrade Business and Arts Academy of Applied Studies