Milan Modh
Ottawa,Ontario
Summary
Technical enthusiast with substantial knowledge of Information Technology agglomerated with qualities such as Hardworking, team-oriented, researching, and problem-solving. Thoroughly familiar with office suites and able to apply all of their functions. Applying all skills trying to achieve and explore something new.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Calabogie Motor Inn
02.2024 - Current
- Managed daily operations for better customer service and increased revenue.
- Conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Prepare budgets and monitor revenues and expenses
- Prepare marketing plans
- Implement marketing activities
- Enforce policies and procedures
- Address customers' complaints or concerns
- Assist clients/guests with special needs
- Develop and implement business plans,
- Organize and maintain inventory
Technical Support - Hotel Managing Supervisor
Caswell Resort Hotel
12.2022 - 11.2023
- Technical Support for resort operations.
- Address technical solution for Clover Machine + Software.
- Manage the resort Inventory & other manageable things.
- Troubleshooting wifi routers.
- Conducted regular performance evaluations for direct reports, providing constructive feedback and actionable steps for improvement.
Technical Support - Hospitality Supervisor
CAN SHIVAY INC
05.2021 - 11.2022
Assistant Manager
Circle K
01.2021 - 05.2021
Team Leader
Loblaw Companies
01.2020 - 12.2020
Education
Post-Graduate - Information Technology Business Analysis
Cambrian College of Applied Arts And Technology
Greater Sudbury12.2020
Bachelor of Engineering - Computer Engineering
LDRP Institute of Technology And Research
Gandhinagar , Gujarat , India07.2016
Diploma - Computer Engineering
Ganpat University
Kherva, Gujarat, India 07.2013
Skills
- Team Leadership
- Complex Problem-Solving
- Strategic Planning
- Customer Relationship Management
- Business Analysis and Reporting
- Issue Troubleshooting
- Microsoft Product
- Remote Support
- Technical Support
- Technical Troubleshooting
- Desktop support
- Help Desk Support
Languages
English
Professional Working
Certification
- IT Service Management Foundations: Problem Management - April 2024
- IT Help Desk for Beginners - April 2024
- Interpersonal Communication - August 2020
Timeline
Manager
Calabogie Motor Inn
02.2024 - Current
Technical Support - Hotel Managing Supervisor
Caswell Resort Hotel
12.2022 - 11.2023
Technical Support - Hospitality Supervisor
CAN SHIVAY INC
05.2021 - 11.2022
Assistant Manager
Circle K
01.2021 - 05.2021
Team Leader
Loblaw Companies
01.2020 - 12.2020
Post-Graduate - Information Technology Business Analysis
Cambrian College of Applied Arts And Technology
Bachelor of Engineering - Computer Engineering
LDRP Institute of Technology And Research
Diploma - Computer Engineering
Ganpat University
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