Summary
Overview
Work History
Education
Skills
Languages
Certification
Community Engagement
Timeline
Generic
Milan El Hakim

Milan El Hakim

Ottawa,ON

Summary

  • Methodical and well-coordinated administrative professional well-versed in recruitment strategies. Comfortable multitasking in fast-paced, deadline-driven environments.
  • Experience working in academic support and skill development programs. Experience working with vulnerable populations, and leading groups of employees and students.
  • Always emphasizing the value of healthy and welcoming work environments, and their direct impact on success.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ESP Facilitator Team Leader & Law Facilitator

Centre of Initiatives in Education, Carleton University
Ottawa, ON
09.2022 - Current
  • Guided students in achieving educational objectives and building academic habits.
  • Evaluated student needs and developed educational plans, fostering academic progress.
  • Monitored student attendance and grades to verify retention and progression.
  • Created lesson plans and chose supporting materials to promote positive learning experiences.
  • Planned and implemented lessons using various teaching strategies to meet diverse student needs.
  • Participated in workshops, training and conferences to improve educational skills.
  • Planned and facilitated academic support workshops designed for first-year undergraduate law students.
  • Planned and led team meetings for a group of facilitators. Meetings focused on their development as facilitators and as students.
  • Conducted workshop observations and provided facilitators with constructive feedback and encouragement
  • Offered training and support to keep team members motivated and working toward objectives.
  • Presented students with information and resources to promote academic progress and empowered students to take responsibility for academic success.

Administrative and Recruitment Assistant (Seasonal)

The Enriched Supporrt Program, Centre for Initiatives in Education, Carleton University
Ottawa, ON
04.2023 - Current
  • Contacted job applicants to inform each of application status and discuss procedures.
  • Explained job duties, compensation and benefits to potential candidates.
  • Contacted all job applicants to inform them of their application status.
  • Recruited candidates and used diverse screening tools to identify qualified talent.
  • Assisted in editing and contributing to academic development theory and curriculum.

Shift Supervisor and Barista

Bridgehead Coffeehouse
Ottawa, ON
09.2021 - Current
  • Established and adjusted ordering parameters to manage inventory.
  • Supported highest standards of conduct and service to support company reputation.
  • Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.

Assistant Store Manager

Domino’s Pizza
Ottawa, ON
08.2018 - 08.2021
  • Handled scheduling for store shifts to achieve adequate staffing, and coached and developed store associates.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Education

Bachelor of Arts Honours - Law, Policy, Government

Carleton University
Ottawa, ON
05-2024

Skills

  • Administrative assistance
  • Microsoft Office expertise
  • Administrative skills
  • Hiring and retention
  • Assessing performance
  • New hire orientation
  • Personnel records maintenance
  • Analytical
  • Communication
  • Classroom Management
  • Team management
  • Resume scanning
  • Continual Improvement
  • Growth Mindset

Languages

English
Native/ Bilingual
French
Limited

Certification

  • Ontario Smart Serve
  • Ontario Food Handler's Certificate
  • CPR and First Aid Level C

Community Engagement

Shelter Movers / Volunteer Driver OCT 2020 - JAN 2021, Ottawa ON

English Tutoring for Newcomers / In-home volunteering SEP 2017 - FEB 2018, Chatham ON

City of Ottawa Community Project- Covid-19 Seed Distribution June 9 - June 12,2021 Ottawa ON

Domino’s Pizza Fundraiser for Cystic Fibrosis Patients May 13,2021 - 4100 Standherd Dr, Barrhaven ON

Timeline

Administrative and Recruitment Assistant (Seasonal)

The Enriched Supporrt Program, Centre for Initiatives in Education, Carleton University
04.2023 - Current

ESP Facilitator Team Leader & Law Facilitator

Centre of Initiatives in Education, Carleton University
09.2022 - Current

Shift Supervisor and Barista

Bridgehead Coffeehouse
09.2021 - Current

Assistant Store Manager

Domino’s Pizza
08.2018 - 08.2021

Bachelor of Arts Honours - Law, Policy, Government

Carleton University

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Milan El Hakim