Milambo Shadrack
London,ON
Summary
Full Time Dynamic and bilingual professional with a proven track record in customer service and education, honed at NTU International A/S and Heritage Private School Primary. Excels in teamwork, collaboration, and effective communication in both English and French. Demonstrates a friendly, positive attitude and a deep understanding of customer needs and educational techniques, ensuring high satisfaction and learning outcomes.
Overview
3
3
years of professional experience
Work History
Junior Primary School
Heritage Private School Primary
01.2022 - 09.2023
- Outgoing and energetic individuals who enjoy working with people
- Ability to communicate musical concept to young and old, beginner or advanced
- High degree of proficiency with my primary instrument
- Ability to teach additional instruments
- Ability to be punctual and to communicate regularly with administrative staff
- Adaptable to changing student's need
Bilingual Customer Service Agent
NTU International A/S
02.2021 - 01.2022
- Prior experience in a call center and customer service role
- Proficiency in both English and French
- Able to communicate with client and answering and providing service to an English speaking and French speaking client on a regular basis
- Familiarity with group benefits product, service and terminology a solid understanding of insurance concept,
- Outstanding verbal and written skill communicating skills.
Education
High School Diploma -
Fanshawe Collage
London, ON05.2023
High School Diploma -
Jacob Marengo High School
Windhoek, Namibia 12.2022
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Prior experience in a call center and customer service role
- Proficiency in both English and French
- Able to communicate with client and answering and providing service to an English speaking and French speaking client on a regular basis
- Familiarity with group benefits product, service and terminology a solid understanding of insurance concept,
- Outstanding verbal and written skill communicating problem solving
- Organizational Skills
Languages
English
French
Portuguese
Swahili
Best Teacher Awards
I was qualified as a best teacher by the students
Timeline
Junior Primary School
Heritage Private School Primary
01.2022 - 09.2023
Bilingual Customer Service Agent
NTU International A/S
02.2021 - 01.2022
High School Diploma -
Fanshawe Collage
High School Diploma -
Jacob Marengo High School
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