Milaine Demontini
Montreal,QC
Summary
Competent Credit Analyst bringing a wealth of experience in analyzing documentation to determine the level of risk involved. Offering excellent time management and interpersonal skills and a desire to work for a leasing and financial company. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Competitive Sales Service Representative prioritizes organizational expansion objectives and customer service quality. Identifies and capitalizes on sales opportunities to generate lasting relationships with clients. Adept communicator of product and service utilities with adaptive messaging techniques.
Overview
17
17
years of professional experience
Work History
Credit Analyst
Hyundai Capital Canada
03.2021 - 12.2022
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
- Analyzed credit scores to determine borrowers' creditworthiness.
- Made decisions and recommendations about extending lines of credit.
- Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
- Reviewed and approved or denied credit applications to keep organization profitable by making informed lending decisions.
Dispute and Credit Specialist
CIBC Bank
10.2010 - 01.2013
- Obtained and interpreted financial statements to assist in credit limit reviews.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
- Monitored appropriateness of credit limits on customers, making changes to realign operations with policies and targets.
- Used Softwares to perform credit appraisals, document verification and loan approvals.
- Developed effective relationships with customers, which helped improve overall payment processes.
Customer Service and Sales Representative
NT Services
04.2006 - 02.2009
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Delivered superior customer service to retain existing customers and attract future customers.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Determined customer needs and interests to recommend appropriate credit card to customers.
Education
Associate of Science - Marketing Management
HEC Montréal
Montreal, QC06.2019
Skills
- Credit Risk Analysis
- Document Verification
- Loan Recommendations
- Financial Documentation
- Credit Application Review
- Customer Satisfaction
- Problem-Solving Ability
- Closing Sales
- Conflict Resolution
- Retail Sales Customer Service
- Customer Relationship Management
Timeline
Credit Analyst
Hyundai Capital Canada
03.2021 - 12.2022
Dispute and Credit Specialist
CIBC Bank
10.2010 - 01.2013
Customer Service and Sales Representative
NT Services
04.2006 - 02.2009
Associate of Science - Marketing Management
HEC Montréal
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