Milagros Rocio Velazquez
San Diego
Summary
I make my work clean, tidy, meticulous, always adhering to the rules and protocols that are indicated to me. I like punctuality, for me it is an act of respect, I know how to work under pressure, I also know how to be proactive and positive.
My academic preparation is based on teaching and educational projects. I have also had the opportunity to work in other areas other than my education, such as cleaning houses and offices, which have given me the guidelines to learn other important tasks in the hotel and janitorial sector, as well as in the food area in my restaurant jobs.
I still have short-term goals to meet, such as strengthening the English language and continuing to prepare for better opportunities.
Overview
26
26
years of professional experience
Work History
House Cleaning
Self - Employed
05.2024 - Current
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- House cleaning.
Cleaning Contractor
Ace Janitorial
01.2023 - 12.2024
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Provided excellent customer service by addressing client concerns promptly and professionally.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Cleaned Offices
House Keeping
Sandra Luviano
01.2018 - 10.2020
- Streamlined housekeeping operations through effective communication with team members and supervisors.
- Assisted housekeeping staff in completing tasks efficiently, contributing to a well-maintained hotel environment.
- Improved overall cleanliness and guest satisfaction by implementing efficient housekeeping processes and procedures.
- Sustained a clean and organized work environment through diligent housekeeping practices.
- Maintained a clean, safe, and organized living environment with consistent housekeeping tasks.
- Contributed to improving overall hotel ratings by consistently providing exceptional housekeeping services.
- Supported housekeeping staff by stocking supplies, removing trash, and handling laundry tasks as needed.
- Followed sanitation and good housekeeping practices.
Line Cook
Taqueria Panzon
12.2015 - 06.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Checked food temperature regularly to verify proper cooking and safety.
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Boosted employee morale through positive attitude, willingness to assist others when needed.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Cook Line
Cafe De La Opera
03.2019 - 10.2019
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Managed opening and closing shift kitchen tasks.
- In charged of cleaning.
Store Manager of Operations
Pawn Shop - Maxilana Casa De Empeño
01.2004 - 10.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Checked incoming orders and organized new stock.
- Improved store efficiency by implementing new inventory management processes.
- Ensured adherence to company policies, safety regulations, and local laws by educating staff about compliance requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Kept orderly and accurate accounting records by monitoring sales documentation.
Kindergarden Teacher
Las Vocales
05.2003 - 12.2003
- Built positive relationships with students and families for safe, trusted learning support.
- Enhanced classroom management by establishing clear expectations, rules, and routines.
- Promoted learning through play with engaging activities, games and lessons.
- Promoted a positive learning environment with the use of collaborative group work and hands-on activities.
- Delivered lesson plans, implemented school curriculum and used data to create, monitor, and establish personalized learning plan for each student.
- Developed strong relationships with families to address any concerns or issues impacting student success.
- Played games with students to increase understanding of subjects.
- Reported to parents and administration about student progress.
- Facilitated individualized learning plans for students with special needs, ensuring their successful integration into classroom.
- Adapted teaching methods and materials to meet evolving educational standards and best practices, ensuring high-quality education.
Educative Assistant
Consejo Nacional De Fomento Educativo
09.1999 - 06.2002
- Assisted manager in all aspects of business operations.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Facilitated onboarding process for new hires, accelerating their integration into team.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
- Trainer of people.
Education
GED -
UPN
Tijuana, B.C06-2002
Skills
- Fluent in Spanish
- Responsible
- Proactive
- Flexible and adaptable
- Multitasking
- Calm under pressure
- Delegation
- Punctual
- Hard-working
- Friendly, positive attitude
Timeline
House Cleaning
Self - Employed
05.2024 - Current
Cleaning Contractor
Ace Janitorial
01.2023 - 12.2024
Cook Line
Cafe De La Opera
03.2019 - 10.2019
House Keeping
Sandra Luviano
01.2018 - 10.2020
Line Cook
Taqueria Panzon
12.2015 - 06.2020
Store Manager of Operations
Pawn Shop - Maxilana Casa De Empeño
01.2004 - 10.2014
Kindergarden Teacher
Las Vocales
05.2003 - 12.2003
Educative Assistant
Consejo Nacional De Fomento Educativo
09.1999 - 06.2002
GED -
UPN
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