MILAGRO GRAJALES
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
35
35
years of professional experience
Work History
Data entry
Strategic Business Growth
Bradford, Ontario
01.2023 - Current
- Invoice entry and filling documents.
Operations Manager
Tim Hortons
Barrie, Ontario
10.1999 - 01.2023
- Performing various tasks such as: training the management team and floor team members, supervising and making sure all the proper procedures were performed by the company standards and the government requirements.
- Control of the inventory and the labour cost.
- Perform inventories, ordering and invoicing.
- Friendly customer service.
- Performed P/L reports monthly and yearly.
- Various accounting tasks such as: using POS system to cash transactions, daily deposits, balancing of the registers, bank reconciliations.
- By weekly processing the restaurants payroll.
Cashier
Your Independent Grocer
Toronto
04.1993 - 07.1999
- Cash out customers.
- Handle of a big sum of money.
- Friendly service.
- Balance the register at the end of day.
- Cleaning and stocking shelves.
Customer Service
Banco General de Panama
David, Panama
12.1990 - 01.1993
- Opening new savings and checking accounts.
- Customer Service
SDRO
Elections Canada
Toronto East, Canada
03.2025
- Oversee the voting location.
- Managed poll officials on election days.
- Completed tasks using forms and lists.
- Completed time sheets at voting location and returned to the RO office at the end of the day.
- Ensure staffing, supplies and poll layout complied with the standards.
- Reported information between the pool site to the RO office.
Tabulator/DRO
Elections Ontario
Toronto East, Canada
02.2025
- Collect the ballots from the voters and enter into the tabulator.
- Set up the poll with supplies.
- Completes appropriate paperwork to record that an elector has voted.
- Count ballots on election night, complete related forms and communicated the results to local election office.
- Returned tabulator and related materials to the returning officer, as instructed at the end of voting.
- Helped at the end of election, to packed and filed documents and equipment in the office to send back to headquarter.
Education
High School Diploma -
Colegio Francisco Morazan
David, Chiriqui, Panama12-1990
Skills
- Customer service
- Time management
- Excellent communication
- Organizational skills
- Problem resolution
- Team management
- Remote office availability
- Decision-making
- Data entry
Affiliations
- Transplant Volunteer at Pollinate Barrie
- Love to garden, play golf, nature walking, travelling
Timeline
SDRO
Elections Canada
03.2025
Tabulator/DRO
Elections Ontario
02.2025
Data entry
Strategic Business Growth
01.2023 - Current
Operations Manager
Tim Hortons
10.1999 - 01.2023
Cashier
Your Independent Grocer
04.1993 - 07.1999
Customer Service
Banco General de Panama
12.1990 - 01.1993
High School Diploma -
Colegio Francisco Morazan