MILAD SALLOUM
Windsor,ON
Summary
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Manager - Needs Assessments, Orientations and
Multicultural Council Of Windsor And Essex County
08.2023 - Current
- Provide information, and orientation to clients on a one-to-one basis or in group sessions.
- Conduct ongoing needs assessments with clients and address their needs as they arise.
- Refer families to other community organizations as needed.
- Organize and manage client files and program statistics.
- Provide an enhanced life skills orientation when needed.
- Maintain and record services provided to GARs.
- Document client calls and client visits on OCMS and SharePoint tracking sheets.
- Submit progress reports and other reports to supervisors and managers periodically and as required.
- Monitor the client's resettlement process and goal achievements.
- Develop a trusting relationship with families to maximize their decisions to achieve their desired goals.
- Update coordinators, supervisors, and team members with all emerging issues on a daily basis.
- Participate in meetings, training, and professional development opportunities as required.
- Work collaboratively across teams to address clients’ needs to achieve smooth transitioning and integration processes.
Life Skills Worker
Multicultural Council Of Windsor And Essex County
05.2023 - 08.2023
- Provided Life skills aid to high needs Government Assisted Refugees.
- Assessed clients' life skills abilities and assist them to establish their lives in their new home in Canada in a timely manner.
- Maintained Clients' files and records that was delivered to clients.
- Conducted in-home visits and accompany clients to appointments.
- Built a relationship of trust with clients to enhance their life skills ability and create an environment of safety and positivity.
- Followed-up on clients’ life skills development and reassessed their needs as needed.
- Provided Health and Safety information sessions for newcomers and their families.
- Taught clients about Canadian public transportation use, shopping methods, and Communications systems.
- Addressed Clients' needs as they arise and resolve them in due course.
- Updated RAP team with clients’ progression, activities, and developments.
- Documented all sessions delivered using OCMS and other software.
- Helped to integrate clients in the local community by teaching important social and work-related skills.
- Assisted the Resettlement Assistance Program team with other needed duties as they emerge.
Orientation Specialist
Multicultural Council Of Windsor And Essex County
01.2023 - 04.2023
- Assisted clients with their settlement needs, questions, and concerns as they arise.
- Provided information, orientation on one-to-one basis or in group sessions as required.
- Referred families to agencies serving immigrants in the Windsor area when needed.
- Directed clients to community organizations and governmental services available for them.
- Updated lead orientation specialist with all concerns and issues as they arise.
- Recorded services delivered to clients and documented it.
- Conducted ongoing needs assessments with clients by following up.
- Monitored the client’s settlement process and achievements of goals.
- Evaluated clients' satisfactions and quality of the services provided.
- Supported Community Connections’ staff with After School Programs, Homework Clubs, Youth groups and Women’s groups.
- Worked collaboratively across teams to address clients’ needs to facilitate inter-program client care.
Agency Manager
PeopleReady
05.2022 - 01.2023
- Oversaw day-to-day operations of the branch and assisted with hands-on processes as needed.
- Hired, recruited, managed, trained, and coached my team of branch staff and associates.
- Gave weekly employee orientation training to onboard new hires.
- Handled complaints, settled disputes and resolved conflicts.
- Lead monthly assessment and Health and Safety meetings.
- Worked with employees to set performance goals and professional development plans.
- Created powerpoint presentations for monthly meetings.
- Designed and implemented social media strategies to align with business goals.
- Monitored resource allocation, budget development and personnel recruitment for multiple projects.
- Presented store update suggestions and layouts to management and stakeholders.
- Evaluated monthly expenditures and adjusted budget accordingly.
- Designated work loads to different teams and workers accordingly.
- Coordinated with employees on programs available for their growth and advancement.
- Facilitated referrals for clients' HR teams based on their needs.
Assistant Manager
OSL Retail Services
05.2019 - 05.2022
- Managed my territory lead-list to deliver best-in-class door to door sales to residential areas.
- Lead daily team meetings to strategize, track goals, and report results.
- Onboarded new employees with training and new hire documentation.
- Mentored team members to enhance professional development and accountability in workplace.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Collaborated with higher management, supervisors and staff to prepare monthly statistical reports.
Plant Supervisor
Mucci Farms
05.2018 - 05.2019
- Maintained records, files, and reports using different types of software.
- Lead daily morning staff meetings to motivate the team.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Monitored workflow to improve employee time management and increase productivity.
Office Manager
Saint Elias Nonprofit Organization
12.2015 - 02.2018
- Helped newcomers find physicians, housing, and other necessities.
- Interviewed families to assess situations, limitations, and issues and then implemented services to address needs.
- Assessed community needs and identified resources for social and community service programs.
- Advocated for social and community service programs to increase awareness and funding.
- Conducted community workshops to promote different programs and educate the public on available services.
- Organized the yearly Lebanese Festivals in multiple cities.
- Developed innovative programs and outreach activities based on community needs.
- Created videos, flyers, posters, newsletters, bulletins, and other media using Microsoft Office and Adobe software.
Education
Bachelor of Science Degree -
La Sagesse University
Beirut, Lebanon2013
Apprenticeship - Information Technology
Ministry of Training
Windsor, ON2010
Business Common (1 Year) -
Saint Clair College
Windsor, ON2007
High School Diploma -
Catholic Central High School
Windsor, ON2004
Skills
- Leadership skills
- Case management
- Needs assessment
- Cultural Awareness
- Project planning
- Interviewing skills
- Progress evaluations
- Conflict resolution skills
- Teamwork and Collaboration
- Software proficiency
- Social development and integration
- Meeting Coordination
- Work Planning and Prioritization
Certification
- Mental Health First Aid Training - 2024
- 5 Step Supervisor Training - 2023
- Traffic Control Training - 2022
- First Aid Training - 2022
- WHMIS - 2022
- Lift Truck Training - 2019
Languages
English - Fluent Italian - Intermediate
French - Fluent Greek - Intermediate
Arabic - Fluent Hebrew - Intermediate
REFERENCES
Available upon request.
Timeline
Case Manager - Needs Assessments, Orientations and
Multicultural Council Of Windsor And Essex County
08.2023 - Current
Life Skills Worker
Multicultural Council Of Windsor And Essex County
05.2023 - 08.2023
Orientation Specialist
Multicultural Council Of Windsor And Essex County
01.2023 - 04.2023
Agency Manager
PeopleReady
05.2022 - 01.2023
Assistant Manager
OSL Retail Services
05.2019 - 05.2022
Plant Supervisor
Mucci Farms
05.2018 - 05.2019
Office Manager
Saint Elias Nonprofit Organization
12.2015 - 02.2018
Bachelor of Science Degree -
La Sagesse University
Apprenticeship - Information Technology
Ministry of Training
Business Common (1 Year) -
Saint Clair College
High School Diploma -
Catholic Central High School
- Mental Health First Aid Training - 2024
- 5 Step Supervisor Training - 2023
- Traffic Control Training - 2022
- First Aid Training - 2022
- WHMIS - 2022
- Lift Truck Training - 2019
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