Summary
Overview
Work History
Education
Skills
Languages
Training
Timeline
Generic

Milad Salihe

Abbotsford

Summary

Resourceful and client-focused Community Support Worker with a strong background in outreach, harm reduction, and settlement services. Experienced in working with diverse populations, including refugees, newcomers, and individuals facing homelessness or substance use. Adept at case management, goal-setting, and advocacy to help clients access housing, healthcare, and social supports. Committed to empowering clients, reducing barriers, and fostering inclusive, resilient communities.

Overview

4
4
years of professional experience

Work History

Refugee Support Worker

Rangin Panah
06.2025 - Current
  • Receive and triage referrals from churches, third-party community groups, and peer networks; perform remote intake assessments to identify urgent needs (housing, documentation, income, transportation).
  • Delivered client assistance by clarifying application procedures.
  • Advocate for clients with settlement agencies and service providers — attend or arrange meetings, communicate client needs, and follow up until services are secured.
  • Advise clients on short-term financial options, link them to emergency funds and community resources, and assist with basic budgeting and access to transit/transportation supports.
  • Create anonymized intake summaries, track case progress, and coordinate with volunteers and partner organizations to ensure continuity of care.
  • Practice strict confidentiality and culturally sensitive communication for diverse newcomer populations.

Casual Tenant Support Worker

Archway, Community Services
05.2022 - Current
  • Developed consistent relationships with program participants to enhance engagement and trust.
  • Advocated for access to harm reduction supplies and educational resources for residents.
  • Performed routine health and safety inspections to maintain a secure environment.
  • Addressed crises promptly while offering support during resident distress.
  • Supported 30 residents in harm reduction, daily living skills, and independent living objectives.
  • Led case management and goal-setting initiatives, empowering residents toward self-sufficiency.
  • Educated residents on safe substance use practices and harm reduction measures.
  • Linked residents with essential mental health, financial assistance, and community resources.

Outreach Worker

Cedar Outreach Society
10.2022 - 06.2025
  • Supported individuals experiencing homelessness and substance use by connecting them with housing, healthcare, detox, and community resources.
  • Assisted clients with applications for supportive housing, rental placements, and vital identification (BC Services Card, ID, driver’s license).
  • Conducted regular encampment visits and check-ins, distributing harm reduction supplies, food, and seasonal essentials while building trust with clients.
  • Provided transportation and follow-up support for medical, housing, and legal appointments to ensure continuity of care.
  • Delivered case management support, working directly with clients to set goals, create action plans, and achieve long-term stability.
  • Collaborated with APD, bylaw officers, shelters, and housing providers to coordinate comprehensive care for clients.
  • Documented outreach activities and practiced trauma-informed, client-centered support at all times.

Support Worker

Montview (55+) Shelter, Archway, Community Services
10.2024 - 12.2024
  • Assisted seniors (55+) facing disabilities, substance use, and mental health challenges in emergency seasonal shelter. Delivered direct overnight support and harm reduction guidance to enhance resident safety. Facilitated connections to community resources and long-term housing services for residents. Collaborated with residents to foster safe, supportive, and dignified shelter environments.

Support Worker

Nest Woman's Shelter
10.2023 - 04.2024
  • Provided overnight support for up to 10 women, fostering a secure and non-judgmental atmosphere.
  • Assisted women in overcoming barriers by connecting them with community resources.
  • Delivered crisis advocacy, facilitating access to emergency and long-term care services.
  • Maintained confidential records and daily reports on client interactions and referrals.
  • Collaborated with shelter staff to create tailored support plans addressing individual needs.
  • Promoted self-advocacy and empowerment among women in crisis to enhance independence.

Support Worker — The Cabin Drop-In Centre

Archway Community Services
01.2022 - 11.2022
  • Provided direct support at The Cabin, a drop-in centre for individuals experiencing homelessness, offering meals, beverages, clothing, blankets, hygiene facilities, and shelter.
  • Collaborated with DWS to engage clients in harm-reduction practices, including naloxone training and safe-use education.
  • Conducted client intake and needs assessments; facilitated access to housing, transportation, financial support, and health services.
  • Established a welcoming and safe environment for clients with complex needs through consistent compassionate support.

Education

High School Diploma - English-as-a-Second-Language Education

University of The Fraser Valley
Abbotsford
09.2023

Accounting Diploma - Accounting

Kardan University
Kabul
01.2020

General Studies / Social Work

University of The Fraser Valley
Abbotsford, BC

Skills

  • Microsoft Office 365
  • Crisis Management
  • Harm Reduction
  • CAMS Program
  • HIFIS Systems
  • Documentation
  • Communication
  • Team Player
  • Daily living support
  • Client assessment
  • First aid and CPR
  • Active listening
  • Behavioral support
  • Relationship building

Languages

English Upper Intermediate (B2)
Professional Working
Farsi Advanced (C1)
Native or Bilingual
Pashto Advanced (C1)
Native or Bilingual
Urdo Intermediate (B1)
Limited Working

Training

  • Local Indigenous History
  • CHIA
  • Emergency First Aid
  • Trauma Informed Practice
  • Cyber Security
  • Privacy Regulations and Compliance
  • Naloxone Trained
  • Non-Violent Crisis Intervention
  • Occupational Health and Safety
  • Advanced Overdose Response
  • Naloxone Train-the-Trainer
  • Food Handler Certificate

Timeline

Refugee Support Worker

Rangin Panah
06.2025 - Current

Support Worker

Montview (55+) Shelter, Archway, Community Services
10.2024 - 12.2024

Support Worker

Nest Woman's Shelter
10.2023 - 04.2024

Outreach Worker

Cedar Outreach Society
10.2022 - 06.2025

Casual Tenant Support Worker

Archway, Community Services
05.2022 - Current

Support Worker — The Cabin Drop-In Centre

Archway Community Services
01.2022 - 11.2022

High School Diploma - English-as-a-Second-Language Education

University of The Fraser Valley

Accounting Diploma - Accounting

Kardan University

General Studies / Social Work

University of The Fraser Valley
Milad Salihe