Milad Salihe
Abbotsford
Summary
Resourceful and client-focused Community Support Worker with a strong background in outreach, harm reduction, and settlement services. Experienced in working with diverse populations, including refugees, newcomers, and individuals facing homelessness or substance use. Adept at case management, goal-setting, and advocacy to help clients access housing, healthcare, and social supports. Committed to empowering clients, reducing barriers, and fostering inclusive, resilient communities.
Overview
4
4
years of professional experience
Work History
Refugee Support Worker
Rangin Panah
06.2025 - Current
- Receive and triage referrals from churches, third-party community groups, and peer networks; perform remote intake assessments to identify urgent needs (housing, documentation, income, transportation).
- Delivered client assistance by clarifying application procedures.
- Advocate for clients with settlement agencies and service providers — attend or arrange meetings, communicate client needs, and follow up until services are secured.
- Advise clients on short-term financial options, link them to emergency funds and community resources, and assist with basic budgeting and access to transit/transportation supports.
- Create anonymized intake summaries, track case progress, and coordinate with volunteers and partner organizations to ensure continuity of care.
- Practice strict confidentiality and culturally sensitive communication for diverse newcomer populations.
Casual Tenant Support Worker
Archway, Community Services
05.2022 - Current
- Developed consistent relationships with program participants to enhance engagement and trust.
- Advocated for access to harm reduction supplies and educational resources for residents.
- Performed routine health and safety inspections to maintain a secure environment.
- Addressed crises promptly while offering support during resident distress.
- Supported 30 residents in harm reduction, daily living skills, and independent living objectives.
- Led case management and goal-setting initiatives, empowering residents toward self-sufficiency.
- Educated residents on safe substance use practices and harm reduction measures.
- Linked residents with essential mental health, financial assistance, and community resources.
Outreach Worker
Cedar Outreach Society
10.2022 - 06.2025
- Supported individuals experiencing homelessness and substance use by connecting them with housing, healthcare, detox, and community resources.
- Assisted clients with applications for supportive housing, rental placements, and vital identification (BC Services Card, ID, driver’s license).
- Conducted regular encampment visits and check-ins, distributing harm reduction supplies, food, and seasonal essentials while building trust with clients.
- Provided transportation and follow-up support for medical, housing, and legal appointments to ensure continuity of care.
- Delivered case management support, working directly with clients to set goals, create action plans, and achieve long-term stability.
- Collaborated with APD, bylaw officers, shelters, and housing providers to coordinate comprehensive care for clients.
- Documented outreach activities and practiced trauma-informed, client-centered support at all times.
Support Worker
Montview (55+) Shelter, Archway, Community Services
10.2024 - 12.2024
- Assisted seniors (55+) facing disabilities, substance use, and mental health challenges in emergency seasonal shelter. Delivered direct overnight support and harm reduction guidance to enhance resident safety. Facilitated connections to community resources and long-term housing services for residents. Collaborated with residents to foster safe, supportive, and dignified shelter environments.
Support Worker
Nest Woman's Shelter
10.2023 - 04.2024
- Provided overnight support for up to 10 women, fostering a secure and non-judgmental atmosphere.
- Assisted women in overcoming barriers by connecting them with community resources.
- Delivered crisis advocacy, facilitating access to emergency and long-term care services.
- Maintained confidential records and daily reports on client interactions and referrals.
- Collaborated with shelter staff to create tailored support plans addressing individual needs.
- Promoted self-advocacy and empowerment among women in crisis to enhance independence.
Support Worker — The Cabin Drop-In Centre
Archway Community Services
01.2022 - 11.2022
- Provided direct support at The Cabin, a drop-in centre for individuals experiencing homelessness, offering meals, beverages, clothing, blankets, hygiene facilities, and shelter.
- Collaborated with DWS to engage clients in harm-reduction practices, including naloxone training and safe-use education.
- Conducted client intake and needs assessments; facilitated access to housing, transportation, financial support, and health services.
- Established a welcoming and safe environment for clients with complex needs through consistent compassionate support.
Education
High School Diploma - English-as-a-Second-Language Education
University of The Fraser Valley
Abbotsford 09.2023
Accounting Diploma - Accounting
Kardan University
Kabul 01.2020
General Studies / Social Work
University of The Fraser Valley
Abbotsford, BCSkills
- Microsoft Office 365
- Crisis Management
- Harm Reduction
- CAMS Program
- HIFIS Systems
- Documentation
- Communication
- Team Player
- Daily living support
- Client assessment
- First aid and CPR
- Active listening
- Behavioral support
- Relationship building
Languages
English Upper Intermediate (B2)
Professional Working
Farsi Advanced (C1)
Native or Bilingual
Pashto Advanced (C1)
Native or Bilingual
Urdo Intermediate (B1)
Limited Working
Training
- Local Indigenous History
- CHIA
- Emergency First Aid
- Trauma Informed Practice
- Cyber Security
- Privacy Regulations and Compliance
- Naloxone Trained
- Non-Violent Crisis Intervention
- Occupational Health and Safety
- Advanced Overdose Response
- Naloxone Train-the-Trainer
- Food Handler Certificate
Timeline
Refugee Support Worker
Rangin Panah
06.2025 - Current
Support Worker
Montview (55+) Shelter, Archway, Community Services
10.2024 - 12.2024
Support Worker
Nest Woman's Shelter
10.2023 - 04.2024
Outreach Worker
Cedar Outreach Society
10.2022 - 06.2025
Casual Tenant Support Worker
Archway, Community Services
05.2022 - Current
Support Worker — The Cabin Drop-In Centre
Archway Community Services
01.2022 - 11.2022
High School Diploma - English-as-a-Second-Language Education
University of The Fraser Valley
Accounting Diploma - Accounting
Kardan University
General Studies / Social Work
University of The Fraser Valley