Milad Nadernejad
Ottawa
Summary
Data-driven professional with a proven track record in operational leadership, process optimization, and cross-functional collaboration. Proficient in using Excel (pivot tables, VLOOKUP) and other tools to analyze data, drive efficiency, and deliver actionable insights. Adept at motivating teams, managing ambiguity, and achieving organizational goals. Passionate about leveraging analytical expertise to contribute to innovative environments.
Overview
9
9
years of professional experience
Work History
Operations Lead
Sephora
09.2023 - Current
- Analyzed operational data to identify trends and implement strategies to enhance efficiency and achieve KPIs
- Led cross-functional teams to streamline processes, resulting in measurable improvements in resource allocation
- Collaborated with leadership to create schedules aligning with business objectives and labour requirements
- Optimized inventory control processes to maintain stock levels and meet customer demand seamlessly
- Achieved the award of "Best in Class: Operations" in 2024 among 129 stores across Canada
Operations Consultant
Sephora
08.2022 - 08.2023
- Conducted detailed operational assessments and proposed process enhancements, increasing team productivity
- Designed and implemented training programs for new hires, fostering talent development and retention
- Leveraged data insights to drive improvements in store performance and customer satisfaction metrics
Founder/Manager
Behtees Internet Café
06.2015 - 08.2022
- Established and managed a thriving business, delivering internet and digital services to diverse clientele
- Analyzed customer feedback to develop new services, increasing client retention by 25%
- Supervised daily operations and managed finances, achieving year-over-year revenue growth
Accreditation Coordinator (Part-Time)
RF Hospital
03.2016 - 08.2020
- Conducted data audits and compliance reviews, ensuring adherence to regulatory and accreditation standards
- Collaborated with internal stakeholders to resolve process inefficiencies, improving overall project outcomes
Education
Bachelor of Science - Health Services Administration
Iran University of Medical Sciences
06.2014
Skills
- Advanced Microsoft Excel
- Data Analysis and Reporting
- Process Optimization
- Team Leadership and Collaboration
- Salesforce
- Microsoft PowerPoint
- Operational Efficiency
- Incentive Compensation Systems
- Motivational attitude
- Scheduling coordination
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Operations Lead
Sephora
09.2023 - Current
Operations Consultant
Sephora
08.2022 - 08.2023
Accreditation Coordinator (Part-Time)
RF Hospital
03.2016 - 08.2020
Founder/Manager
Behtees Internet Café
06.2015 - 08.2022
Bachelor of Science - Health Services Administration
Iran University of Medical Sciences
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