MILAD JALALIZADEH

• Organized and submitted loan documents to underwriting for timely processing.
• Developed training materials on credit card policies and procedures to enhance team knowledge.
• Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.
• Conducted corporate credit reviews to evaluate financial stability and risk.
• Regularly assessed customer credit files to manage receivables effectively.
• Collaborated with internal departments to communicate changes in customer accounts.
• Reconciled accounts and negotiated payments with customers alongside sales team.
• Presented key insights to upper management for informed loan recommendations.

Handling Inbound and Outbound Calls:

Answering customer inquiries, providing support, and resolving issues via phone calls.

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• Customer Service:Providing helpful and accurate information to customers, ensuring their needs are met, and providing expert advice.
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• Problem Solving:Analyzing customer issues, finding solutions, and escalating complex cases when necessary.
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• Documentation:Keeping clear and concise records of all interactions and cases.
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• Adherence to Schedules and Goals:Meeting performance standards and adhering to call center schedules.
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• Utilizing Technology:Using various applications and tools to manage calls, access information, and provide support.
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• Customer Feedback and Order Processing:Taking customer feedback, processing orders, and potentially handling returns.
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• Outbound Calls:Making outbound calls to follow up on inquiries, reservations, or other customer-related activities.
• Assisted in the recruitment and training of new team members.
• Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
• Provided technical support related to phone systems or software applications used by agents.

Respond to customer inquiries:

Handle a variety of questions and requests from customers, both proactively and reactively.

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• Resolve customer issues:Address complaints, troubleshoot problems, and find solutions to ensure customer satisfaction.
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• Provide customer support:Offer guidance, information, and assistance regarding products, services, and the Amazon platform.
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• Manage customer interactions:Communicate effectively and professionally with customers, building rapport and providing a positive experience.
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• Process claims and returns:Handle returns, refunds, and other claim-related matters, following established procedures.
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• Maximize revenue opportunities:Actively offer products and services to customers, while overcoming objections and maximizing sales.
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• Analyze customer needs:Understand customer requirements and recommend suitable products or services to meet their needs.
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• Stay informed:Keep up-to-date on the latest product information, policies, and procedures
• Answered inbound calls, chats and emails to facilitate customer service.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Coordinated transportation, accommodations, and meals to ensure seamless travel flow.

Organized sightseeing tours and excursions to enrich overall travel experience.

• Provided comprehensive information and support to passengers throughout journeys.
• Resolved any issues or emergencies promptly to maintain positive travel experiences.
• Cultivated relationships with local vendors, hotels, and restaurants to enhance service quality.
• Maintained detailed records of bookings, schedules, and post-trip issues for future reference.
• Communicated effectively with passengers and staff to provide timely updates.
• Monitored passenger safety and compliance with regulations during tours.