MILAD HEYDARI

• Managed financial transactions for +200 customers daily, ensuring accuracy and security.
• Increased customer transaction satisfaction by efficient service and support.
• Identified and reported suspicious activities, contributing to a safer banking environment.
• Assisted with customer inquiries, maintaining high service standards and customer satisfaction.
• Collaborated with team members to streamline operations, improving overall bank efficiency.

• Identified sales opportunities and referred customers to branch partners in financial services.
• Maintained friendly and professional customer interactions.

• Guided over +500 customers in selecting the appropriate parts and services, providing expert advice and technical information, leading to increase in customer satisfaction scores
• Successfully addressed and resolved customer complaints and concerns per month, maintaining a customer satisfaction rate
• Collaborated with 10+ team members from technical and service departments to streamline operations, resulting in the increase in team efficiency and customer service quality
• Provided training and guidance to customers on the correct use and maintenance of products, reducing post-sale issues by enhancing customer product knowledge
• Led customer satisfaction initiatives, conducting surveys and follow-ups monthly, which helped identify key areas for improvement and contributed in the service quality.

• Managed front desk operations, assisting guests per day with check-in, check-out, and providing information about hotel services and local attractions
• Increased customer satisfaction ratings by delivering exceptional customer service, resolving issues promptly, and maintaining a professional and welcoming environment
• Coordinated with housekeeping and maintenance departments to ensure all rooms were inspected and met the hotel's standards
• Handled daily cash flows and transactions, accurately balancing the cash drawer with zero discrepancies for the duration of employment
• Trained and mentored front desk associates, improving team efficiency and service quality