Mikyla Petrissans
Chino
Summary
Energetic and detail-oriented professional with nearly four years of experience in the food service industry. Skilled at maintaining a clean, welcoming dining environment, delivering excellent customer service, and working well under pressure. Currently transitioning into healthcare as a CNA while working toward becoming a registered nurse.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Member
Panera Bread
11.2023 - 08.2024
- Addressed and resolved customer complaints in a polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
- Completed opening, closing, and shift change tasks to increase restaurant efficiency.
- Maintained composure and supported team members during lunch rushes.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Made and served coffees, teas, and other specialty drinks.
- Knowledgeable on menu items, ingredients, and store promotions.
- Operated register to process payments and collect cash payment for order totals.
Cashier
7 Leaves Cafe
08.2021 - 07.2022
- Greeted customers warmly, creating a pleasant cafe atmosphere.
- Built customer rapport.
- Efficiently helped unsatisfied, confused, and new customers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained high standards of cleanliness throughout the facility by routinely cleaning the front of house and restroom hourly and deep cleaning often.
- Knowledgeable about menu items, ingredients, flavors, and recipes.
- Promoted store rewards, limited-time drinks, events, offerings, and merchandise.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Maintained a calm demeanor during busy shifts.
- Supported team members during understaffed shifts or whenever needed.
- Completed opening, closing, and shift change tasks to increase cafe efficiency.
- Handled monetary exchanges at the drive-through window.
Hostess
Centro Basco French Basque Restaurant and Hotel
03.2018 - 03.2020
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout their dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintenance of a clean work environment.
- Took reservations.
- Organized reservation and walk-in seating arrangement.
- Explained specials and restaurant offerings.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Organization of large banquet events.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers and bussers with food running, bussing, taking orders, fulfilling customer requests, and whatever needed.
- Food preparation.
- Took and arranged take-out orders.
- Organization of food items, serving dishes, and glassware in storage.
- Completed opening, closing, and shift change tasks to increase restaurant efficiency.
Education
CNA Certified -
Los Angeles Skills Academy
03.2025
BLS Provider -
American Heart Association
02.2025
Pre-Nursing Student -
California State University Long Beach
08-2022
Skills
- Effective communication
- Critical thinker
- Employee training
- Customer service
- Detail oriented
- Cleanliness
- Team collaboration
- Organizational
- Problem solving
- Time management
- Leadership qualities
- Outgoing
- Workplace safety
- Hardworking
- Computer skills
- Adaptable
- Call center operations
- Resourceful
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support Certification (BLS)
- ServSafe Food Handler's Certification
Languages
Intermediate French
Timeline
Team Member
Panera Bread
11.2023 - 08.2024
Cashier
7 Leaves Cafe
08.2021 - 07.2022
Hostess
Centro Basco French Basque Restaurant and Hotel
03.2018 - 03.2020
BLS Provider -
American Heart Association
CNA Certified -
Los Angeles Skills Academy
Pre-Nursing Student -
California State University Long Beach
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