Mikyla Lennard
South Mountain,ON
Summary
Dynamic and energetic hospital administrator with extensive front-line and leadership experience at Winchester District Memorial Hospital, excelling in creating collaborative QI-focused environments that pursue improved staff and patient safety. Skilled in analyzing professional standards against current practices to identify necessary changes, and developing plans for improvement. Proven track record in successfully implementing innovative initiatives, contributing to individual and organizational success. Bilingual and adept at financial planning, I effectively manage projects and drive strategic initiatives through exceptional communication and clinical judgment.
Overview
11
11
years of professional experience
Work History
Clinical Manager
Queensway Carleton Hospital
Ottawa
01.2023 - Current
- Supported the multidisciplinary team in delivering high-quality emergency medicine care in Ottawa region.
- Monitored compliance with healthcare regulations and standards to ensure quality service.
- Evaluated staff performance, providing constructive feedback and performance management plans.
- Promoted and monitored strategic direction through continuous QI and risk management initiatives.
- Contributed as a key member of several hospital strategic initiatives, committees, and programs.
- Managed financial resources responsibly during capital planning, budgeting, purchasing, and variance reporting.
- Oversaw human resources functions, including staffing assessments, scheduling, recruitment, retention, and termination.
- Identified and facilitated program QI and patient safety initiatives, enhancing care processes.
- Reviewed and enhanced the emergency department (ED) orientation program with the ED educator, using adult learning principles.
- Delegated tasks to members of staff and oversaw task completion, offering assistance to promote success.
- Resolved patient complaints through effective communication strategies.
- Employed active listening and interpersonal talents to effectively interact with various individuals, including physicians, patients, stakeholders, and employees.
Clinical Manager
Winchester District Memorial Hospital
02.2018 - 12.2022
- Supported six multidisciplinary units in delivering high-quality rural patient care across Prescott and Russell, Stormont, Dundas, Glengarry, and Ottawa South regions.
- Monitored compliance with healthcare regulations and standards.
- Managed daily operations of clinical staff and resources.
- Promoted and monitored organizational strategic direction through continuous quality improvement and risk management initiatives.
- Contributed as a key member of various hospital projects, committees, and programs.
- Managed financial resources with a focus on fiscal responsibility, variance reporting, and operational needs.
- Oversaw human resources functions including staffing assessments, scheduling, recruitment, dismissals, and performance management.
- Conducted program assessments and strategic planning to enhance service delivery.
- Organized educational initiatives for clinical staff to improve competencies.
- Facilitated quality improvement and patient safety initiatives to elevate unit performance and morale.
- Developed and implemented patient care policies and procedures.
- Resolved patient concerns through effective problem solving and communication strategies.
Registered Nurse
Winchester District Memorial Hospital
10.2014 - 01.2018
- Delivered high-quality nursing care across medical/surgical, enhanced care unit, family birthing, complex continuing care, and discharge planning departments.
- Contributed as research assistant on multiple rural research initiatives.
- Instructed Gentle Persuasive Approaches training sessions for staff.
- Mentored new staff and students through structured preceptorship programs.
- Ensured compliance with College of Nurses of Ontario standards and hospital policies.
BScN Clinical Instructor
Algonquin College
09.2015 - 01.2017
- Instructed and evaluated adult learners on the Mother/Baby Unit at the Queensway Carleton Hospital, along with the Mood/Crisis and Forensic Units at the Royal Ottawa Hospital.
- Created an engaging and informative orientation program for each clinical area.
- Encouraged and facilitated collaboration with other healthcare professionals to ensure optimal patient care during clinical rotations.
- Delegated patient assignments to students based on individual learning needs and patient assessments.
- Supply taught in the laboratory setting, facilitating hands-on training for practical skills development.
- Designed engaging learning activities for laboratory and clinical environments.
- Maintained compliance with college policies and accreditation standards.
- Encouraged active participation from all students during discussions and activities.
Education
Masters of Health Studies - Leadership
Athabasca University
Athabasca, AB01-2024
MDR Techniques certificate -
MDRAO
Online01-2021
Bachelor of Science in Nursing -
Laurentian University/St Lawrence College
Cornwall, ON01-2014
Practical Nursing -
Algonquin College
Ottawa, ON01-2008
Skills
- Project management and change management
- Adult education
- Capital and financial planning
- Strategic initiatives and innovation
- Effective communication skills
- Team collaboration and stakeholder engagement
- Clinical judgment and quality improvement
- Patient safety and cultural competence
- Adaptability and technology proficiency
- Bilingual proficiency
Training
- 2025 Evaluating the Impacts of Nursing Wellness and Initiatives in the Workplace, Attendee
- 2022, Foundations in Equity Training for Health Care Providers, Attendee
- 2021, TCPS 2: CORE: Ethical Conduct for Research Involving Humans
- 2020, RNAO Project Management Workshop, Attendee
- 2019, Ottawa Patient Safety Conference, Attendee
- 2019, Embrace Project, Attendee
- 2019, Joule course: Leading a High-Performance Culture, Attendee
- 2017, Regional conference on MAiD in the rural setting, Presenter
Registrations And Certifications
- Registration with the College of Nurses of Ontario
- Registered Nurses Association of Ontario
- Gentle Persuasive Approaches and Crisis Prevention and Interventions certified
- BCLS certified
Timeline
Clinical Manager
Queensway Carleton Hospital
01.2023 - Current
Clinical Manager
Winchester District Memorial Hospital
02.2018 - 12.2022
BScN Clinical Instructor
Algonquin College
09.2015 - 01.2017
Registered Nurse
Winchester District Memorial Hospital
10.2014 - 01.2018
Masters of Health Studies - Leadership
Athabasca University
MDR Techniques certificate -
MDRAO
Bachelor of Science in Nursing -
Laurentian University/St Lawrence College
Practical Nursing -
Algonquin College