Michaela Davis
Oshawa,ON
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Financial Assistant
Good Fellow's Auto Wholesalers
07.2023 - Current
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Built and established relationships with clientele to improve future business opportunities.
- Strategized and developed video content for client's website and social media publications.
- Built relationships with industry influencers to increase brand awareness and engagement.
- Collaborated with sales, product management, and web development teams to create specific marketing campaigns across multiple platforms.
Scheduling Coordinator
Skin Vitality Medical Clinic
02.2023 - 07.2023
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Increased customer engagement through social media.
- Managed Facebook and Instagram content engagement to keep brand messages consistent.
- Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Customer Care Representative
SoftMoc
01.2021 - 02.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Coordinated timely responses to online customer communication and researched complex issues.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained and mentored new sales representatives.
Retention Specialist
OnStar
09.2019 - 12.2021
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Adhered to appropriate legal scripting when required.
- Answered constant flow of customer calls with minimal wait times.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
Cashier
McDonalds
04.2017 - 09.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Warmly greeted and welcomed customers to establishment before requesting food order.
- Quickly and carefully checked prepared items against customer orders for accuracy prior to delivery.
- Used downtime between customer orders to fulfill other guest services.
- Politely and persuasively suggested upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
Hostess
Symposium Cafe
08.2016 - 02.2017
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Used cash registers and credit card machines to cash out customers.
Receptionist
North Ajax Rehab and Sports Injury Clinic
06.2016 - 09.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Scheduled and confirmed appointments and meetings for senior management team.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
Childcare Assistant
Smart Start Learning Center
09.2015 - 03.2016
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Maintained child-friendly environment by allowing frequent access to outdoor activities.
Education
Business Administration And Finance - Business Administration
Centennial College
Project Management Certificate - Project Management
Coursera
Google12.2022
Skills
- Customer Retention Strategies
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Conflict Mediation
- Multitasking Abilities
- Active Listening
- MS Office
- First Aid/CPR
- Attention to Detail
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Certification
- Project Management Training - November 2022
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Assistant
Good Fellow's Auto Wholesalers
07.2023 - Current
Scheduling Coordinator
Skin Vitality Medical Clinic
02.2023 - 07.2023
Customer Care Representative
SoftMoc
01.2021 - 02.2023
Retention Specialist
OnStar
09.2019 - 12.2021
Cashier
McDonalds
04.2017 - 09.2018
Hostess
Symposium Cafe
08.2016 - 02.2017
Receptionist
North Ajax Rehab and Sports Injury Clinic
06.2016 - 09.2016
Childcare Assistant
Smart Start Learning Center
09.2015 - 03.2016
Business Administration And Finance - Business Administration
Centennial College
Project Management Certificate - Project Management
Coursera
- Project Management Training - November 2022
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